Teller - Shipshewana South

Provides prompt, courteous service to customers by processing transactions, answering questions, and referring to other departments. Acts as a resource to other tellers and has certain levels of operational authority. Accurately maintains a fund of cash and functions as the bank’s primary contact with the public.

• Serves customers at teller window, processing a variety of transactions using own judgment within limits regarding the validity of transactions presented.
• Meet with current or prospective customers and counseling them on the benefits and features of bank products.
• Stays abreast of regulations, robbery and physical security changes at Branch to protect oneself and the Branch.
• Prepares forms for opening/closing accounts, including checking, savings, CDs, savings bonds. Establishes proper identification of new customer, and decides whether to accept new account based on credit report and .
• Trained on FSBs Customer Acquisition and Growth program and able to perform duties aligned with the program.
• Telephone inquiries from customers and other bank personnel, which could include answering questions on bank products, referring customers to other bank departments (financial services, trust).
• Sells money orders, cashiers checks, and cash advances.
• Process transactions that arrive in the night drop or mail and send customers receipts.
• Order funds for businesses, coin and bills, ordering foreign currency.
• Balance cash drawer.
• Balance ATM machine.
• Maintain vault cash, open/close vault daily, if given responsibility of vault teller.
• Balances ledger accounts daily/when needed.
• Recognize customer needs and refer to respective department.
• Performs other related duties as assigned.