Seasonal Tax Office Call Center Specialist

Seasonal Tax Office Call Center Specialist Indianapolis, IN

Job Title: Call Center Specialist

Job Summary:
We are seeking a friendly and detail-oriented Call Center Specialist to be the first point of contact for our customers. The ideal candidate will answer incoming calls, make outbound calls, resolve customer inquiries, and provide exceptional service while upholding our company's values.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls in a timely and professional manner.
• Identify customer needs, clarify information, and provide solutions.
• Research and navigate company systems to resolve customer concerns and issues.
• Accurately document all interactions and update customer records in the software system.
• Meet or exceed individual and team performance metrics.
• Escalate complex or unresolved issues to the appropriate department when necessary.

Qualifications:

• Proven customer service experience, with a focus on problem-solving.
• Excellent verbal and written communication skills.
• Proficiency with computer applications
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent.

Compensation: $13.00 - $15.00 per hour

Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

PTIN Certification:
Yes

Work-Life Balance

We offer seasonal opportunities and flexible schedules for a variety of positions. That leaves the rest of your time to build out your dreams, grow your skills, spend time with family, and live your life.

Stability

Over 150 million people file taxes every year and more than half use tax services.

Be the Difference

Who knows your community better than you do? Join a team that helps your neighbors with what is likely their most important financial transaction of the year.

Recognition and Appreciation

Jackson Hewitt recognizes top performers through the Tax Pro bonus program and other award drawings.

Jobs with Career Potential

Build your future—and your resume with skills that don’t age. Get a start in the tax business and build the career you want.

Giving Back

Retail locations are often heavily involved in their local communities and charities.

Celebrating Success

Districts across the nation host conference calls that start with recognition of wins in client satisfaction, returns completed, and other company objectives. At the end of each tax season, teams in each district come together to celebrate the season’s accomplishments.

Learning to prepare taxes will benefit you at Jackson Hewitt and beyond.

"I like helping people and working with numbers. Being a tax preparer lets me do both. JH provides great training and tools along with terrific management support that allows you to excel in your job and to love doing it!"