Casino Host

Rising Star Casino, located in Rising Sun, Indiana, is a distinguished hospitality company renowned for delivering exceptional entertainment and gaming experiences. With a prime address at 777 Rising Star Drive, it is a hub of excitement and exceptional customer service. The venue offers a range of services and amenities designed to provide memorable experiences for its patrons. Rising Star Casino strives to maintain a welcoming and fun atmosphere for all visitors.

This is a full‑time, on‑site role for a Casino Host, located at Rising Star Casino in Rising Sun, IN. The Casino Host is responsible for providing exceptional customer service to guests, fostering relationships with players, promoting loyalty programs, and engaging in player development efforts. The role includes assisting in casino marketing activities, hosting special events, and ensuring high levels of guest satisfaction.

Additionally, the Casino Host will collaborate with the marketing and sales teams to improve the overall guest experience and contribute to revenue growth.

• Develop and sustain relationships with VIP guests.
• Introduce new VIP guests to the casino property.
• Develop new markets to target qualified players.
• Represent the casino at on and off property events.
• Empower to ensure guests’ problems / complaints are resolved in a prompt, courteous and effective manner.
• Reactivate inactive VIP patrons through direct contact (mail, telephone, e‑mail etc.).
• Meet required goals for special events, advance hotel reservations and new player sign‑ups.
• Provide complimentary amenities to guests who have attained the necessary level of play.
• Facilitate the effective management of information throughout the department and casino.
• Maintain strong communication with all company departments in order to complete assigned duties successfully.
• Assist with credit application process.
• Maintain a working knowledge of the casino facility and current and upcoming events on property; advise guests and employees.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on‑site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self‑Reporting Policy.

• Strong Customer Service skills to deliver exceptional guest experiences and build lasting relationships.
• Excellent Communication skills to effectively interact with guests, team members, and departments.
• 1–2 Years Related experience in Player Development and Casino Marketing to engage with players and promote loyalty programs.
• Proficiency in Sales techniques to enhance player retention and support casino revenue goals.
• Strong interpersonal skills, with the ability to handle multiple tasks and thrive in a fast‑paced environment.
• Previous experience in the casino or hospitality industry is a plus.
• High school diploma or equivalent.
• Ability to obtain and keep current an Indiana Gaming Commission Occupational License (level designated by IGC).