Supervisor, Telecom Operations

Overview

Smithville—Southern Indiana’s trusted provider of Internet, Voice, Security, and Enterprise data services—is seeking a Supervisor, Telecom Operations. In this role you will lead a team of six Telecom Technicians, coach and mentor talent, and drive continuous improvement across the network.

As Supervisor, you’ll keep customers connected, maintain network performance, and help advance Smithville’s commitment to quality service.

• Work alongside technicians in the field, providing guidance and hands‑on support
• Conduct quality checks to ensure proper SOPs and safety standards
• Assist with urgent service needs and overflow work
• Coach team members to support their growth and performance

• Serve as the communication hub for the team
• Share updates, troubleshoot issues, and coordinate with internal partners
• Help maintain smooth daily operations and workflow

• Prioritize and plan Enterprise & Business Solutions projects
• Partner with the Telecom Project Coordinator for alignment
• Communicate project status with technicians and stakeholders

• Lead performance reviews and provide ongoing feedback
• Approve timesheets and schedule requests
• Ensure accurate documentation and policy compliance
• Facilitate team meetings to discuss goals, progress, and challenges
• Collaborate with HR on recognition programs and performance matters

• Support additional initiatives that help the team and organization succeed

• Associate’s degree or equivalent telecom industry experience
• 2+ years of experience in fiber‑optic splicing, equipment installation, structured cabling, troubleshooting, and verification
• Proficiency with hand tools, splicer machines, OTDR, and Microsoft Office
• Strong problem‑solving, critical‑thinking, and communication skills
• Valid driver’s license and safe driving record
• Ability to distinguish colors

• Previous experience leading or supervising a team
• Familiarity with networking, wireless protocols, security systems, GPON, Calix FTTH, and project management
• Ability to learn workforce management or operations software

• Office, indoor, and outdoor fieldwork in varying conditions
• Occasional exposure to heights, vibrations, and confined spaces
• Standard 40‑hour workweek with potential evening/weekend needs
• Physical activity including climbing, bending, kneeling, and lifting 45+ lbs

• Professional development, tuition reimbursement, and training
• Company‑paid Dental, Term Life, and Long‑Term Disability
• Low‑cost Medical options, Vision, and Prescription coverage
• HSA with annual employer contributions
• 401(k) with company match
• Generous PTO and paid holidays
• Discounts on Smithville products and services

For over 100 years, Smithville has been a locally grown, family‑owned technology company in Southern Indiana. We provide the best technology services without sending you across the globe for support. Smithville is proud to be an equal opportunity employer.