Persistence Partner

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals.

The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range is:

Grade:
Faculty 504 Pay Range: $58,800.00 - $88,200.00

This role involves partnering with various stakeholders across the university to enhance student engagement and retention through coaching, outreach, and data-driven strategy development.

• Participate in university-wide initiatives as cross-functional team member to develop and implement strategies to enhance engagement and retention among various student populations
• Provide coaching and support for university students that have been identified as benefiting from additional outreach and coaching to enhance their engagement and success
• Connect with other Persistence Partners ensuring tailored interventions that address unique challenges and promote academic success
• Participate in strategic planning sessions to analyze data and devise new strategies
• Leverage motivational interviewing techniques to influence positive behavior change in students
• Collaborate closely with Program Mentors to reconnect students to their degree-affiliated school and inform them of key policies and strategies that will enhance their educational success
• Empathetically provide encouragement, reinforce positive behaviors, and celebrate milestones of identified students for outreach
• Connect students with the appropriate WGU departments and resources to support ongoing academic engagement and educational success
• Collaborate within the team of Persistence Partners supporting teammates and providing input on opportunities for improvement
• Embrace WGU Leadership Principles with a high emphasis on learning, courage, and student obsession
• Respond with urgency to meet student needs and communicate professionally and respectfully with students and all other members of the WGU community
• Analyze and interpret data to effectively improve student success and team productivity
• Assist students with various student processes, policies and systems, and solve for any administrative problems or barriers that occur
• Perform other related duties as assigned

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

• Establish empathy, active listening, optimism, and caring about others' success
• Demonstrate high-energy and enthusiasm to support virtual group sessions
• Demonstrated ability to work with diverse learner profiles
• Create strong rapport and communications abilities, using a variety of modalities
• Promote a strong work ethic coupled with attention to details
• Ability to work independently without close supervision, coupled with an understanding that regular reviews and feedback are part of a continuous improvement cycle
• Exemplify a courageous focus on what's best for students and the team
• Champion change and…