Onboarding Facilitator & Learning and Design Specialist

Onboarding Facilitator & Learning and Design Specialist

Join to apply for the Onboarding Facilitator & Learning and Design Specialist role at Fleet Services by Cox Automotive

Fleet Services – A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, IN, Fleet Services by Cox Automotive is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light, medium, and heavy-duty trucks and trailers.

We are currently hiring an Onboarding and Learning Design Specialist to join our Learning and Performance Solutions (LAPS) team to support the rapid growth of the Company. The Onboarding and Learning Design Specialist is primarily responsible for the facilitation of Technician Orientation; plus other facilitative activities. The Onboarding and Learning Design Specialist also creates educational materials that supports and maximizes the learner experience.

• Facilitation: creates, leads, and administers the weekly facilitation of customized onboarding materials in support of Technician Orientation (in-person and virtual) that welcomes, values, and empowers each new team member with the skills, knowledge, and resources to get up-to-speed quickly, maximize engagement, and increase team member retention.
• Ambassadorship: serves as the local subject matter expert for new team members to promote a healthy culture, answer questions, and provide support on internal tools, resources, and applications.
• Continuous Improvement: develops relationships with leaders, stakeholders, subject matter experts, and Technician Orientation participants to incorporate feedback and build continuous quality improvements into the learner experience.
• Record Management: creates, organizes, and maintains all learning objects, training sessions, educational records, and reporting for inclusion within Learn@Cox, and maintains and revises all training documents, records, evaluations, and certifications for team members; plus coordinate recertifications, updates, etc., as appropriate.
• Needs Assessment: collaborates with internal stakeholders to identify learning needs and performance gaps within Fleet Services, and conducts analysis and observations to gather insights into learner requirements.
• Curriculum Design: designs and develops curriculum, course outlines, and instructional plans that link learning objectives with organizational goals. Organizes content into logical sequences and selects appropriate instructional strategies and resources to support learning outcomes.
• Instructional Material Development: creates instructional materials and resources; including presentations, guidebooks, job aids, and multimedia content to support teaching and learning activities. Develops interactive eModules, videos, simulations, or other multimedia assets to boost learner engagement and retention.
• Instructional Strategy Selection: selects and applies effective instructional strategies and learning theories to design engaging and impactful learning experiences. Considers factors such as learner characteristics, learning styles, and the intended learning outcomes designing instructional activities.
• Technology Integration integrates technology tools and digital resources into instructional design to enhance learning experiences. Leverages our internal learning management system, authoring tools, multimedia software, and educational apps to deliver content, facilitate communication, and track progress.
• Assessment and Evaluation: develops assessment tools and evaluation methods to measure learner progress and assess the effectiveness of instructional materials and strategies. Designs summative assessments, analyzes assessment data, and uses feedback to refine instructional design and improve learner outcomes.
• Professional Development: stays updated on facilitation trends and instructional design best practices through professional development activities such as workshops, conferences, webinars, and online courses. Networks with other professionals in the field to share knowledge and expertise.
• Collaboration and Communication: collaborates with subject matter experts, Learning and Performance Solutions team members, and other stakeholders to design and deliver effective learning experiences. Communicates timelines, milestones, and updates to stakeholders and actively seeks feedback to ensure alignment with organizational objectives and learner needs.
• Other duties, as assigned.

• Minimum of three years of facilitation and instructional design experience with proficiency in Adobe (InDesign, Illustrator, Premiere Pro, Photoshop, Lightroom), Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint), One Drive, Vyond, Articulate (Rise, Storyline), Canva, Smart Sheet, Collosyan.
• Bachelor's degree in Organizational Training and Development, Educational Technology, Instructional Design (), Business Administration, or related fields preferred.
• Diverse portfolio of accomplishments…