EBranch Member Service Representative

Note

Note: We are looking to fill one Full-time eBranch MSR opening at this time, wherein the employee could be based in Wabash or Auburn, IN. This position is in a call center environment.

To assist members and potential members remotely with their requests in a courteous and professional manner. To be a source of information regarding accounts and credit union products, services, and procedures for members and other credit union employees.

• Assists members with account inquiries and service requests such as balances, transaction questions, posting errors, copy requests, check ordering, debit card questions & activations, and online/mobile service questions.
• Processes transactions for members such as stop payments, transfers between accounts, loan payments, and Visa payments.
• Assists members with opening, closing and maintaining consumer savings, checking, certificates, IRA's, and HSA's remotely via the telephone, online account opening software, or using other remote software platforms.
• Identifies cross-sell opportunities and cross-sells products and services to members.
• Ensures that person, organization, and account information is properly recorded and updated as needed in various databases including Core, card processing, IRA/HSA, and document retention systems.
• Performs other duties as assigned.

• One to three years of new accounts or related financial services experience
• High School Diploma or HSE
• Excellent verbal communication skills
• Excellent member service skills
• Ability to multitask
• Ability to work independently
• Working knowledge of Word, Excel, Outlook and Internet

Standard position hours are Monday through Friday 8:15-5 and Saturday 8:45-12 (1-2 Saturdays off per month). When scheduled to work Saturday morning, the employee will standardly have a 1/2 day off during the same calendar week.

• Health, dental and vision insurance
• Paid time off
• 401(k) match
• Incentive/bonus program
• Tuition reimbursement
• and more!

At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment.

Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive.