Customer Service Representative

Job Description

You will take complete responsibility for every interaction with our customers and sales team by providing outstanding service as a means to build customer loyalty. In this customer service representative position, you will split time between the Faire support team and supervising a specific region in the US which includes upscale retailers, key accounts and the independent representatives that service the region.

• Processing orders and requests for information
• Faire support team member
• Maintaining a strong knowledge of all Boston International products and programs
• Understanding and implementing policies and procedures in various areas such as expediting orders, return authorizations and special pricing/terms and developing strong working relationships with independent sales representatives.

• 2 years' customer service experience
• Proficiency with Microsoft Office required
• Excellent communication and interpersonal skills a must
• Attention to detail, strong organizational skills and ability to work independently
• Data entry experience, EDI Experience a plus.

Internal applications may be picked up in HR office.