Customer Care Coordinator

Build a Career That Builds Your Future — with Pulte Group!

Welcome to Pulte Group where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.

As one of the nation’s largest and most respected homebuilders, Pulte Group offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the Pulte Group name.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact

The Customer Care Coordinator is responsible for being the first point of contact for homeowners requesting warranty service. Coordinator will conduct initial analysis of the customer issue to triage and determine the appropriate course of action.

This position requires onsite attendance 5 days per week in the Carmel, Indiana area.

• Coordinate division response to customer warranty calls
• Receive initial customer requests for service
• Conduct initial analysis of customer issue to triage and determine appropriate course of action
• Coordinate Customer Care Manager response
• Document requests in service and scheduling system
• Process work orders in service system
• Effectively manage large amounts of incoming calls and emails
• Build sustainable relationships of trust through open and interactive communication
• Address complaints, provide appropriate solutions and alternatives within warranty guidelines and time thresholds, and follow-up to ensure resolution
• Assist in determining and documenting root cause
• Track and report division service levels, satisfaction, response rates and costs
• Ensure division complies with service history information and company retention requirements
• Support claims/risk filings
• Perform related administrative duties, as assigned

• Decision Impact:
  Division
• Department Responsibility:
  Single
• Budgetary Responsibility:
  No
• Direct Reports:
  No
• Indirect Reports:
  No

• Minimum High School Diploma
• Associate's Degree preferred

• Proven customer support experience
• Strong emphasis on quality of service and follow-up
• Customer orientation and ability to adapt/respond to different personality types
• Excellent communication and listening skills
• Analytical ability necessary to perform root cause analysis
• Highly conscientious/well-organized
• Strong computer skills
• Ability to multi-task, prioritize, and manage time effectively
• Conflict resolution skills
• Additional consideration will be given to candidates with experience working within Microsoft Office Suite and CRM database management software

Pulte Group, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at Pulte Group, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of Pulte Group, Inc.

and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by Pulte Group, Inc. or its affiliates as a result of…