Customer Service Agent

Job Title: Customer Service Return Agent (CSA)

Location: Sixt Rent a Car – Indianapolis International Airport

Schedule: 2 PM – 10 PM, Sunday through Thursday

Pay: $17/hour

About the Role: Sixt Rent a Car, part of the Tom Wood Group, is looking for a Customer Service Return Agent (CSA) to join our high-energy, customer-focused team at Indianapolis International Airport. In this role, you will ensure a seamless, professional, and efficient experience for customers returning rental vehicles while supporting the operational flow of the rental location.

• Greet returning customers with professionalism and a positive attitude.
• Inspect returned vehicles for condition, cleanliness, and compliance with company standards.
• Accurately process rental returns, including payment reconciliation and documentation.
• Address customer questions, concerns, or complaints with courtesy and efficiency.
• Ensure vehicles are ready for the next rental, coordinating with maintenance and cleaning teams as needed.
• Maintain accurate records and assist with reporting as required.
• Support team members and perform additional tasks to help maintain smooth operations.
• Promote a safe, clean, and compliant work environment.

• Excellent communication and customer service skills.
• Positive, friendly, and team-oriented attitude.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast‑paced environment and handle multiple tasks efficiently.
• Previous customer service or rental experience is a plus.
• Valid driver’s license with a clean driving record required.

• Paid Time Off (PTO) & Holidays
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match