Customer Service Representative

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

• You'll provide support for internal and external customers on Hill-Rom Products (both capital and rental products, including Sales and Service literature), via the telephone, fax, and email in a call center technical support environment.
• This role efficiently provides customer service support.

• This role is a hybrid position and will report onsite three days a week. The other two days are remote days.
• Baxter offers dental and medical insurance, paid time off, parental leave, and more.

• Phone support for all incoming calls to the department
• Research account numbers / request new account numbers for customers
• Research part numbers for customers
• Run reports to provide purchase histories for beds and parts
• Place orders in the ERP system for all customers (Fax, Email and Phone)
• Verification of shipments for customers
• Request new part numbers and pricing to be added to ERP system
• Generation of RMAs for return products
• Verify serial numbers for warranty and bed version to determine bed functions for correct parts to be ordered
• Work with the Credit Department on parts orders with credit holds
• Work with Service Stores on back-ordered parts and ship dates

• High school diploma or GED required
• 2+ years customer service experience preferred

• Adapts to new technologies and is comfortable with the Microsoft Office Suite of products including Word, Excel and Outlook
• Ability to communicate effectively with internal and external customers
• Strong written and verbal communication skills required
• Strong analytical and organizational skills required
• High attention to detail required
• A strong individual contributor who can work effectively in a team environment
• Experience working in a healthcare setting preferred
• Schedule flexibility; ability to work weekends and holidays
• Bilingual in Spanish a plus
• Availability to work Monday-Friday from 9:30am-6pm

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base hourly rate of $18.00. The above rate represents the expected hourly range for this position.

The actual hourly rate may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.

We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include…