Eligibility Assistant - Front Desk

Overview

THIS POSITION IS LOCATED IN KNOX, INDIANA

You are invited to join Knowledge Services as a customer service focused Eligibility Assistant for the FSSA / Division of Family Resources (DFR). The role provides general office support and assistance for case workers and clients applying for public assistance programs including TANF, SNAP, and Medicaid. As front‑desk staff you will collect paperwork, process applications, and assist clients who are applying for or receiving public assistance.

Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman‑owned professional services organization with over 1500 employees across North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services, we specialize in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services for clients in industries such as IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, and Manufacturing.

We are committed to growth and development for our people, guided by the four Pillars of Knowledge, Integrity, Innovation, and Service.

• Welcome all on‑site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the workplace
• Ability to multi‑task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

This is a long‑term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $14.00/hr with paid time off, benefits, and a 37.5 hour work week (Monday‑Friday 8:00AM‑4:30PM).

If you are looking for a position that could be the start of your career, apply now for immediate consideration.

Physical Requirements:

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact T

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

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