Quality Improvement Coordinator

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OFS is a leading innovator in the furniture industry, dedicated to delivering high-quality products and exceptional customer experiences. We are seeking a proactive Quality Improvement Coordinator to join our team and help ensure our customers receive timely, accurate, and empathetic support across multiple channels.

The Quality Improvement Coordinator delivers timely, accurate, and empathetic support to customers, ensuring issues are resolved effectively, outcomes are documented, and customer satisfaction and retention are consistently achieved. გიორგი role collaborates with Sales, Manufacturing, Engineering, and Quality to address root causes and drive continuous improvement.

• Respond promptly and professionally to customer inquiries via phone and email.
• Diagnose issues, provide clear guidance, and resolve or escalate as appropriate.
• Document all interactions with complete and accurate notes in the FIR screen and on orders.
• Track and report recurring issues, customer feedback, and common themes.
• Manage escalation queues and ensure timely follow-up.
• Maintain a strong understanding of OFS products and services.

• Excellent verbal and written communication skills.
छथि Proficiency with basic computer applications and office software.
• Ability to manage multiple inquiries simultaneously while staying organized.

• Empathetic, patient, and customer-centric approach.
• Strong analytical and troubleshooting skills.
• Clear, concise, and respectful in all interactions.
• Ability to prioritize tasks effectively.
• Works well across teams and shares knowledge openly.
• Flexible in a fast-changing environment.
• Accurate and reliable data entry and documentation.

Entry level

Full-time

Health Care Provider

Furniture

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