Bilingual Customer Care Representative; Spanish​/English; Burmese​/English

Professional Management Enterprises is seeking a Customer Care Representative to join our call center team! As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries. You will guide our customers to a better healthcare experience, working every day to make healthcare easy with the service you provide.

Bilingual (Burmese/English) (Spanish/English) Customer Care Representative

Indianapolis, Indiana (Remote) Must be an Indiana Resident

$18.50/hr (Weekly Pay)

Monday-Friday, 10am - 6:30pm

• Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyze problems and provide information/solutions.
• Operate a PC/image station to obtain and extract information; document information, activities and changes in the database.
• Thoroughly document inquiry outcomes for accurate tracking and analysis.
• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Research and analyze data to address operational challenges and customer service issues.
• Provide external and internal customers with requested information.
• Under immediate supervision, receive and place follow-up telephone calls/e-mails to answer routine customer questions.
• Use computerized systems for tracking, information gathering and troubleshooting.
• Require limited knowledge of company services, products, insurance benefits, provider contracts and claims.
• Seek, understand and respond to the needs and expectations of internal and external customers.
• Required to meet department goals.

• Experience in customer service is a plus
• Bilingual (Burmese/English)
• Ability to navigate multiple computer screens at a time.
• Ability to provide quality customer service while multi-tasking is a plus.

• Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
• Must have a private area to work closed off from others.
• Can not be responsible for minors or be a primary caretaker for another person during working hours.
• Must live within a 50 miles radius of Indianapolis, Indiana