Customer Service Representative ; Part Time

Bristol, IN 46507, USA

Posted Monday, June 21, 2021 at 4:00 AM

SUMMARY:

The position will complete part quotations, customer returns, orders, and resolve payment issues. Will work independently as well as part of a team to ensure all repairs and orders are completed to the customer’s satisfaction. This individual will also be responsible for Warranty claim entry, denying claims, locating service centers, and applying the proper vendor charge backs to the claim.

JOB RESPONSIBILITIES:

• Respond promptly, accurately, and professionally to customer inquiries (phone, e-mail, fax, EDI.).
• Determine vehicle specifications (on-line, file, or microfiche).
• Order parts using on - line parts manuals, engineering prints, and photographs.
  • Expedite and follow-up on customer orders.
• Coordinate with buyer for special part purchases.
• Ensures first pass phone percentage of 92% or better.
  • Provide support and guidance to shipping department personnel.

QUALIFICATIONS:

• Requires strong product knowledge of the operation and assembly of Utilimaster vehicles
• Ability to interact positively written and verbal with customers, fleet managers, and the owners of these units
• Knowledge of Utilimaster products;
  Walk-in Van, Truck Body, Trademaster, Reach, Upfit
• Computer skills including Office, Outlook and Aurora
• Ability to interpret build orders, BOMs, and assembly prints
• Ability to problem solve
• Ability to work in a team environment and work independently
• Customer Service / Customer Relations oriented
• Detail / accuracy oriented
• Tactfulness Empathetic to customer issues when required
• Being able to handle a high stress environment
• Capable of high volume call processing

EDUCATION AND OTHER REQUIREMENTS:

• HS Diploma or GED Required General
• Associates or Bachelor Degree Preferred Business
• Certificates / Certifications Required/Preferred