Senior CSR Lead & Coach — Call Center Operations
Job in
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-01-12
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading customer service organization is seeking a Senior Customer Service representative in Indianapolis. This role involves leading and coaching customer service agents to meet program objectives, performing call monitoring, and assisting Operations Supervisors. The ideal candidate will have at least 2 years of call center experience and strong leadership skills. Candidates must possess a high school diploma or GED.
A comprehensive benefits package is available, and candidates should expect to receive quality assurance certification upon employment.
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Position Requirements
10+ Years
work experience
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