Ticket Operations Coordinator

POSITION TITLE: Ticket Operations Coordinator

REPORTS TO: Manager, Ticket Operations

LOCATION: Indianapolis, IN

FLSA STATUS: Exempt

EMPLOYMENT TYPE: Full-Time

At Penske Entertainment
, we don’t just host world-class events—we create unforgettable moments. Our team fuels four iconic motorsports brands:

• Indianapolis Motor Speedway (IMS) – home of the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
• INDYCAR – The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
• IMS Productions – A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
• Motorsports Events Management (MEM) – Promotes major events featuring premier motorsports series throughout the United States.

Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you’re ready for a career where excitement, purpose, and impact collide—we want to meet you.

The role of the Ticket Operations Coordinator is to support all ticketing department activities for major IMS events — including the INDYCAR Grand Prix, Indianapolis 500, and Brickyard Weekend — as well as other ticket-related ancillary events.

In this role, you’ll play an important part in delivering top-tier experiences to fans, partners, and teams across the motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.

• Provide all guests with a positive first impression of the Indianapolis Motor Speedway by delivering superior, individualized guest service.
• Communicate positively with guests via telephone, in person, email, and online chat to efficiently identify their needs and provide accurate information regarding all IMS events.
• Deliver exceptional customer service to both internal and external clients.

• Learn and utilize the IMS computer ticket system (SCORE), along with other technology programs and applications, to assist customers with sales, fulfillment, and renewals.
• Assist guests with purchasing and distributing tickets, parking, and other applicable add-on products.
• Manage cash and credit card transactions responsibly and accurately; balance batches and submit to the Financial Coordinator.
• Resolve issues by communicating effectively with staff and guests as they arise.
• Demonstrate flexibility and the ability to explain all available products to customers.
• Maintain a high level of knowledge of the IMS facility, including stands, parking/camping areas, and special event sites.
• Package and prepare for mailing tickets, parking/camping passes, and product orders for all events.
• Process annual renewals for all major events.
• Accurately maintain confidential customer data and business information.
• Operate and maintain individualized remote ticket locations during event times as assigned.

• Serve as the lead or backup for one or more main Ticket Office functions (e.g., ticket fulfillment, ticket transfers, maintaining current customer data, etc.).
• Exhibit enthusiasm for and commitment to the company’s Vision, Mission, and Values.
• Perform other duties as assigned by the Vice President, Ticket Sales and Service, and the Manager of Ticket Operations.

We’re looking for someone who’s ready to bring great effort every day and is committed to growing with us.

• A minimum of one to two years of box office or equivalent experience is required.
• Strong communication skills, both verbal and written.
• Organizational skills and ability to multi-task/manage several projects simultaneously and meet deadlines.
• Demonstrated flexibility, creativity, strategic-thinking skills; willingness to take initiative and learn.
• Positive attitude with strong people skills along with strong customer service skills.
• Proven ability to work autonomously, collaboratively and within a team structure.
• Proficie…