Customer Care Professional Customer Care, Indianapolis
Listed on 2026-01-01
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Location: Indianapolis
Job Overview
Customer Care Professional (Full‑Time and Part‑Time) – Customer Care at JD Finish Line, Indianapolis, IN.
Responsibilities- Interact with customers via phone, email, chat, and social media to resolve inquiries and issues.
- Communicate, educate, and provide solutions to improve the customer experience.
- Apply product knowledge and current promotions to assist customers.
- Utilize computer with dual screens to process orders and support customer service tasks.
- Collaborate with team members to share information and deliver exceptional service.
- High school diploma or equivalent.
- Minimum age 18 years.
- Willingness and ability to work all shifts, including weekends and holidays.
- Capability to work overtime as required.
- Strong communication skills and ability to empathize with customers.
- Health care benefits offered.
- Fitness center access.
- On‑site health clinic.
- Wellness program.
- 401(k) with company match.
- Paid time off, holiday pay, overtime pay.
- 30% employee discount on all Finish Line products.
- Non‑profit volunteer opportunities.
- Educational reimbursement and training development programs.
- Incentive earnings potential.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EEOC StatementThe Finish Line, Inc. is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law.
The Finish Line, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.
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