Concierge

Job Overview

Join to apply for the Concierge role at Invited
. Invitied was founded in 1957 and operates over 130 private clubs nationwide. The club offers championship golf, modern work spaces, handcrafted cuisine, resort‑style pools, state‑of‑the‑art racquet facilities, fitness centers, and more. Come be a part of this inclusive team.

The Concierge is a member experience essential team member dedicated to delivering exceptional service and creating unforgettable moments for club members before, during, and after each visit. The role focuses on managing phone calls, reservations, and general emails, addressing inquiries and fostering connections that make members feel valued and appreciated. The Concierge also promotes club events, manages member communications, and supports member experience initiatives.

• Serve as the liaison for members and guests.
• Deliver personalized greetings and seamless service.
• Manage phone calls, reservations, and email inquiries.
• Promote club events and services.
• Support member experience initiatives, including outbound calls to new and at‑risk members.

Reports to the Member Experience Director.

• Provide a warm welcome and fond farewell to members and guests.
• Greet every call with a warm friendly tone and ensure a thorough resolution of inquiries.
• Deliver exceptional business and concierge services to members and guests.
• Inform members and guests about club services, amenities, upcoming events, and room locations.
• Assist with member communications, including social media efforts, newsletters, and event announcements.
• Make outbound calls to new and at‑risk members to ensure engagement and retention.
• Support member experience initiatives by promoting club offerings and assisting with key projects.
• Manage reservations for club programs, dining, and services and confirm member reservations for dining and events.
• Oversee the reservation process for dining and event staff, ensuring accurate booking details and timely confirmations.
• Actively promote upcoming events and assist in event registration and follow‑ups to encourage participation.
• Contribute to member experience initiatives, including updates to the website calendar and managing the message‑on‑hold system.
• Document all member interactions and outreach efforts in the M360 system.
• Create and update events on the Member First platform.
• Prepare and print personalized welcome tents, birthday, and anniversary cards.
• Maintain up‑to‑date member profiles, personal preferences, and special occasions.
• Communicate any known member allergies or dietary restrictions to the restaurant team ahead of reservations.
• Maintain a clean and welcoming lobby, workstation, front entrance, restrooms, and surrounding areas.
• Ensure supplies such as pens, notepads, and other necessities are well‑stocked and available for members.

• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources and working with regional and corporate teams.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

• High school diploma or equivalent.
• A minimum of 1 year of experience in the hospitality industry or a similar customer‑facing role.
• Possess a service‑oriented mindset with the ability to make every member and guest feel valued.
• Friendly and personable with a positive, can‑do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience.
• Professional and welcoming phone demeanor.
• Positive attitude with a collaborative team spirit.

• Strong…