Account Manager, Customer Engagement

Job Summary

Join SGI as an Account Manager, Customer Engagement to drive positive client engagement and solution delivery through onboarding and implementation. The role requires deep industry knowledge, strong relationship building, and a best‑in‑class service mindset to become the trusted advisor and relationship owner for client brand teams, ensuring seamless delivery of the contracted portfolio of work.

• Exercise ongoing judgement and proactively identify issues and opportunities.
• Make recommendations for cost savings and operational efficiencies.
• Initiate client meetings to manage projects, programs, and supply chain related processes.
• Manage ongoing client deadlines, which can vary from one to twenty projects depending on brand portfolio.
• Develop and maintain detailed project plans providing clear status on all deliverables across the supply chain.
• Create and deliver client presentations including key updates such as business reviews, kickoffs, status updates, and lessons learned sessions.
• Escalate urgent issues to Director and/or internal stakeholders for resolution.
• Create scope of work documentation for client approval and funding.
• Maintain a budget tracker to ensure client purchase orders are on budget.
• Manage inventory and materials fulfillment to meet client requirements while remaining compliant with regulatory standards.
• Fully understand the services available to SGI’s clients and identify gaps or growth opportunities.
• Define and execute small and large projects by writing accurate project requests, print briefs and/or IT requests to effectively communicate the necessary information to internal stakeholders to fulfill the client’s request.
• Understand the creative process and provide recommendations for cost or functional efficiencies.
• Provide ongoing updates, issue identification and goal progress to the SGI Director responsible for account success.
• Actively participate and/or lead internal team meetings.
• Manage existing client portfolio and gain a thorough understanding of client business to identify additional opportunities for growth and supply chain efficiencies.

• Bachelor’s Degree required.
• 2+ years of experience managing client and/or customer relationships preferred.
• 2+ years of project management experience preferred.
• Knowledge of Biopharmaceutical Marketing Supply Chains a plus.
• Demonstrated ability to work in a team setting and/or cross‑function collaboration.
• Demonstrated ability to use quantitative reasoning, problem solving, and/or data analysis.
• Demonstrated ability to exercise judgement and remain calm and focused in high pressure situations.

SGI, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.