Senior SBU System Support Analyst

Liberty Mutual Insurance provided pay range

This range is provided by Liberty Mutual Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$82,000.00/yr - $/yr

Product Solutions is looking for a highly motivated System Support Analyst to play a crucial role in implementing key Auto product initiatives. The successful candidate will collaborate with agile squads and cross‑functional teams to drive countrywide and state implementations that align with our strategic goals and support a high‑performing culture. This includes performing research to assess the interaction of new products with current offerings, pricing, and underwriting programs, and analyze product platform design to identify any gaps or dependencies.

In this role, individuals will assess feasibility and present their findings, provide strategic and tactical recommendations to enhance business results, identify cross‑team dependencies, and ensure quality.

• Actively seeks out and provides constructive feedback to peers and consistently engages in team meetings and department forums to foster a positive work environment, collaboration and contribute to a dynamic team culture.
• Loves problem solving, with a proven track record of proactively identifying and driving forward change.
• Learns new concepts, processes, and tools quickly.
• Utilizes generative AI to streamline processes and enhance efficiencies.
• Communicates clearly and effectively conveys complex messages, insights, and recommendations to various stakeholders in both formal and informal settings.

• Drive business value by supporting the delivery of highest priority initiatives using thorough research techniques and rating knowledge with an Agile mindset.
• Actively participate in discussions to ensure clarity, communicate rating outcomes, raise blockers, and provide recommendations for next steps.
• Create and proactively maintain comprehensive requirements and project documentation with thorough research and analysis to support project clarity and continuity that is easily accessible and understood regardless of domain or portfolio.
• Provide pre and post‑production support by validating and monitoring impactful systems enhancements, changes and defects to our customers, stakeholders and support partners.

• Bachelor’s or Master’s degree in a business or technical discipline or equivalent experience.
• Minimum of 5 years related experience.
• Extensive knowledge of business operations, objectives and strategies as well as business process and information flow.
• Understanding of business practices common across many businesses.
• Extensive understanding of re‑engineering approaches.
• General knowledge of IT concepts, strategies and methodologies.
• General knowledge of diverse technologies and new and current architectures.
• Skills in object, data and/or process modeling; financial analysis and planning; business value analysis; business process design.
• Negotiation, facilitation and consensus building skills.
• Strong oral and written communication skills.

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of…