Collections Representative

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We are seeking a Collections Representative (Credit Clerk) to join our dynamic Credit Department. This role plays a vital part in supporting the credit and collections process, ensuring timely communication, accurate data entry, and exceptional customer service.

The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced environment with a focus on accuracy and efficiency.

• Review completed credit applications for accuracy and enter information into Accuterm.
• Proofread letters and documents prior to submission for management approval.
• Answer and route incoming calls courteously and efficiently using a multi-line switchboard.
• Respond promptly to requests for credit information on existing or previous accounts.
• Provide administrative support to Credit Representatives, including preparing monthly reports on credit approvals, declines, and adjustments across multiple regions (FL, NC, TX, MO).
• Communicate with drivers, sales teams, and customers to update delivery and payment information.
• Process credit card payments and release credit orders in a timely manner.
• Collect, organize, and maintain tax‑exempt documentation for accurate billing.
• Assist with departmental clerical tasks such as scanning, faxing, and research.
• Participate in special projects and provide cross‑functional support as needed.

• High school diploma or equivalent required.
• Prior experience in credit, collections, or administrative support preferred.
• Strong communication and interpersonal skills – both verbal and written.
• Proficiency in Microsoft Word, Excel, and Windows‑based applications.
• Strong attention to detail with the ability to multitask effectively.
• Professional, dependable, and customer‑service oriented.

• Affordable and high‑quality Health, Dental and Vision Insurance
• Tax‑advantaged Flexible Spending Accounts
• Company‑paid Life Insurance, LTD and AD&D
• Individual STD, Accident and Critical Illness policies
• 401(k) Plan with company match – participants must be at least 18 years of age
• Competitive Wages, 7 Paid Holidays, and 13 PTO Personal Time Off days
• Educational Tuition Reimbursement
• Free and confidential Employee Assistance Program and Work/Life Balance Services
• $1,000 Referral Bonus Program
• Career advancement opportunities – we promote from within

We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.

WE ARE A DRUG FREE WORKPLACE.

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