Senior Manager, Operations - Strategy Operations

Overview

About the Role

Salesforce is looking for a highly strategic, detail-oriented Senior Manager, Renewal Strategy & Operations to partner directly with our Senior Director who leads multiple operational teams. This role will help drive clarity, alignment, and execution across a broad portfolio of initiatives that span Renewal Operations, Quoting Support, Systems Operations, and M&A Integration.

You will serve as a connective tissue across the team— bringing structure, insights, and storytelling to our operations, ensuring we have a clear view of our current state, the problems we are solving, how we’re prioritizing, and how our operational work drives the company’s growth and long-term scalability.

This role is ideal for someone who thrives in a fast-paced, high-visibility environment, is exceptional at synthesizing complex information, and can operate across strategy, execution, analytics, and program governance.

• Collaborate with the Senior Director and Team Leads to shape, organize, and maintain the operational roadmap across multiple functions.
• Ensure clear prioritization by helping evaluate effort vs. impact, alignment to corporate initiatives, and capacity constraints.
• Provide program-level governance and coordination for initiatives spanning across teams, ensuring clear ownership, alignment, dependencies, and leadership visibility.
• Support the design and evolution of operational processes, operating cadences, and decision-making frameworks.
• Drive clarity on current-state workflows, problem statements, root-cause insights, and proposed solutions.
• Ensure that cross-functional teams understand the why, what, and how behind operational changes.
• Establish, define, and ensure visibility into KPIs across the Operations teams.
• Coordinate requirements, alignment sessions, working groups, and cross-functional communications.
• Synthesize complex operational topics into concise, clear insights and recommendations.
• Create high-quality decks and narratives for an executive audience.
• Support the Senior Director in preparing strategic reviews, operational readouts, and leadership updates.
• Build business clarity by helping teams articulate root causes, quantify impact, and frame operational problems effectively.
• Surface recurring issues, process gaps, and opportunities for efficiency or simplification.
• Ensure leadership always has a clear view of where the business stands and what actions are underway.
• Support communication narratives that keep teams aligned and prevent rework or misalignment.

Required

• Proven ability to operate effectively and influence without direct authority.
• Expert at turning ambiguity into clear problem statements, scoped options, and explicit tradeoffs.
• Exceptional written and verbal communication; able to create crisp decks, decision memos, and clear narratives.
• Strong analytical skills and problem-framing skills with a bias toward business outcomes.
• Experience defining KPIs, operating cadences, and executive-level reporting.
• Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications

• 8+ years of progressive experience in Strategy & Operations, Business Operations, Consulting, or a similar role.
• Knowledge of Salesforce product and platform features, capabilities, and best use.
• Experience with an enterprise CRM or customer service application.
• Familiarity with project, program, or agile methodologies to support initiative structuring, dependency management, and decision making.

Please note
, this role may require you to be in office some days during the week.