ZCX Strategic Alliance & GTM SI Lead

This role integrates strategic leadership in Customer Experience (CX) growth through the development and execution of Zoom CX's Strategic Alliances GTM Strategy with a focus on our CX SI alliances. The position is responsible for defining, designing, and driving operational frameworks to drive mutual growth that accelerate growth of Zoom’s CX solutions. The ideal candidate is a strategic, cross‑functional leader who can align sales, marketing, product, and channel teams to deliver measurable business outcomes and operational excellence.

The responsibilities are focused on activating motions to drive CX relationships (from executive to sales/technical levels), developing joint go‑to market plans, enabling SI teams, tracking performance and ensuring alignment with the overall ZCX business objectives.

• Lead Zoom's CX Strategic SI Alliance GTM to accelerate the growth of Zoom CX

• Cultivate strong, trusted relationship with partner executives, sales, and technical teams

• Partner with key stakeholders within Sales, Biz Dev, Marketing, Channel, Product & Services to align on and secure support of these initiatives while owing the overall program development and success.

• Develop and implement joint sales plays, marketing campaigns (demand gen, events, content), and account planning

• Support the programmatic execution of partner enablement/training on the ZCX product/solution to build their capability and drive mutual revenue growth

• Serve as a subject‑matter expert on CX platforms inclusive of Contact Center and conversational intelligence, maintaining deep knowledge of products, competitors, and market trends

• Work in tight collaboration with Strategic Alliance Points of contact to activate joint GTM motions that drive synergies and consistencies with how we jointly deliver value to the market

• Realize success through development of strategy and precision in execution

• Define GTM Narratives anchored against product capabilities to advance the strategic partnership forward with activation motions in place

• Provide executive-level insights and analytics on performance metrics, adoption, and impact of these strategic initiatives

• 10+ years of experience within the Contact Center Market with proven success in the following disciplines:
  Strategic Alliances, Sales & GTM strategy, CX solution development, and Consulting development.

• Proven experience of working with strategic alliances and a track record of success for activating including realizing growth from GTM motions

• Extensive knowledge of the Contact Center and conversational intelligence space.

• Prior experience at a systems integrator or management consulting firm, combining delivery and business development leadership with the ability to shape and execute GTM motions.

• Demonstrated ability to lead cross‑functional teams and drive measurable business results.

• Evaluate complex processes and apply critical thinking to develop new systems that improve workflow and execution.

• Self‑motivated, adaptable, and effective in fast‑paced, dynamic environments.

• Willingness to travel domestically as required

• Strong presentation and communication skills at all levels of the organization - from evangelizing programs to individual contributors to presenting at C‑Suite QBRs.

• Strategic Thinking:
  Ability to translate business goals into actionable GTM and enablement strategies.

• Collaboration:
  
  Skilled at building alignment across diverse teams and functions (Internally and Externally).

• Execution Excellence:
  Strong project management and organizational skills to deliver high‑impact initiatives.

• Communication:
  Exceptional ability to craft and deliver compelling sales narratives and training content.

• Innovation:
  Continuous improvement mindset focused on optimizing processes and driving growth.

Salary Range or On Target Earnings:

Minimum:

$

Maximum:

$

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note:

Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation…