Distribution Support Services Assistant

Location: Indianapolis, Indiana
Payrate: $21.00 an hour

The Distribution Support Services (DSS) Assistant will provide daily support to our clients Clinical Trial Fulfillment Center and Distribution Support Services team.

The DSS Assistant will work in partnership with DSS Associates to support receipt & shipment of orders, order tracking, generate reports from the warehouse management system, and interact with internal and external business partners to provide a high level of customer service for order management and fulfillment for Clinical Trial finished goods.

• Assist in the management of group email boxes, process data and requests
• Track and ensure timely entry of data into multiple distribution tracking tools
• Generate systems reports and metrics, as needed
• Order Waiving and Site Shipment Scheduling
• Maintain and order office supplies
• Manage organization of GMP paper files through scanning & uploading in Q Docs and routing to QA Reconciler
• Assist in transmitting documentation in support of receipt, shipment, and shipment finalization to internal partners (e.g., QA, Supply Planning, Operations, Packaging) and external partners (e.g., Importer of Record, courier)
• Administrative tasks to support M2 in team meeting scheduling, minutes, and coordination of team building events

High school diploma or GED

• Experience with inventory management—preferably Clinical Trials
• Exposure to CT-WIN system (warehouse management system)
• Well‑built organization & multi‑tasking abilities with an affinity to being detail oriented
• Strong verbal communication skills between teams
• Ability to work well in a team environment
• Proficiency with computer & office systems
• Learning agility & self‑management skills

Must speak fluent English

• Work outside of core hours may be required to support the portfolio across the globe to maximize carrier hours
• Minimal travel may be required, both domestic and international
• Must complete applicable Individualized Training Plan & always maintain 100%

• Medical, dental and vision benefits
• Paid time off (including sick and select holidays)
• 401(k) enrollment with 3% employer matching

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.