Distribution Support Services Assistant

Location: Indianapolis, Indiana

Payrate: $21.00 an hour

The Distribution Support Services (DSS) Assistant will provide daily support to our clients Clinical Trial Fulfillment Center and Distribution Support Services team.

The DSS Assistant will work in partnership with DSS Associates to provide daily transactional support for receipt & shipment of orders. The DSS Assistant will also perform order tracking and generate reports from the warehouse management system, as needed. Additionally, the DSS Assistant will interact with both internal and external business partners of Product Delivery to understand priorities and provide a high level of customer service to meet business needs regarding order management and fulfilment for Clinical Trial finished goods.

• Assist in the management of group email boxes, process data and requests
• Track and ensure timely entry of data into multiple distribution tracking tools.
• Generate systems reports and metrics, as needed.
• Order Waiving and Site Shipment Scheduling.
• Maintaining and ordering office supplies.
• Manage organization of GMP paper files through Scanning & uploading in Q Docs and routing to QA Reconciler.
• Assist in transmitting documentation in support of receipt, shipment, and shipment finalization to internal (Example: QA, Supply Planning, Operations, Packaging) and external (example Importer of Record, courier) partner areas.
• Administrative tasks to support M2 in team meeting scheduling, minutes, and coordination of team building events.

High school diploma or GED

• Experience with inventory management – preferably Clinical Trials
• Exposure to CT-WIN system (warehouse management system)
• Well built organization & multi-tasking abilities with an affinity to being detail oriented
• Strong verbal communication skills between teams
• Ability to work well in a team environment
• Proficiency with computer & office systems
• Learning agility & self-management skills

Must speak fluent English

• Work outside of core hours may be required to support the portfolio across the globe to maximize carrier hours.
• Minimal travel may be required, both domestic and international.
• Must complete applicable Individualized Training Plan & always maintain 100%.

• Medical, dental and vision benefits
• Paid time off (including sick and select holidays)
• 401(k) enrollment with 3% employer matching

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

Role Information: EN
Studio: Keywords Studios
Location: Indianapolis, IN
Area of Work: DSS
Service: Clinical Trials
Employment Type: Contractor
Working Pattern: Full Time