Inside Sales Coordinator

Are you highly organized, detail-driven, and energized by keeping systems running smoothly?

Ave Maria Press—a Catholic publishing house located in Notre Dame, IN, committed to setting hearts on fire through our work—is seeking an Inside Sales Coordinator who thrives in a fast-paced environment and takes pride in precision, follow-through, and exceptional customer service. This role plays a vital part in ensuring that the books and resources we publish move accurately and efficiently from order entry to shipment to invoicing, helping us serve schools, parishes, ministries, and readers nationwide.

You will act as a key connector between Sales, Inventory, Warehouse, Finance, Marketing, and major partners, including Amazon and national distributors. Your attention to detail directly supports our mission by ensuring operational excellence behind the scenes. If you enjoy working with data, solving problems, and supporting both customers and teammates with professionalism and care—and want your work to contribute to a mission-driven publishing house—this role is a strong fit for you.

The ideal candidate is organized; responsive; comfortable working within ERP systems (currently SAGE 100), Amazon Vendor Central, and inventory databases; and capable of managing large data sets and complex customer orders. This individual provides exceptional customer service while ensuring operational precision and follow-through.

At Ave Maria Press, we believe in the transformative power of words to inspire, enlighten, and uplift. With a rich legacy of publishing high-quality, trustworthy Catholic content, we are dedicated to spreading messages rooted in the virtues of faith, hope, and love. We are seeking an Inside Sales Coordinator to support our sales efforts by strengthening customer relationships, enhancing the ordering experience, and helping connect our resources with the individuals and ministries we serve.

• Order Entry & Processing
  • Accurately input and process all non-website customer orders (e.g., phone, email, conference, and bulk orders)
  • Review large and complex orders for pricing accuracy, discounts, freight, and special terms
  • Release preorders; manage backorders, standing orders, and future ship dates using pick sheet flags and tickler files
  • Perform website order checks and reconcile discrepancies
  • Process and reconcile credits, returns, and damaged or incorrect shipments
  • Generate, email, and distribute invoices; conduct end-of-day invoicing and back-order release process
  • Approve and process RMAs; update Shipping Discrepancy Reports
  • Process Amazon and Ingram orders through Vendor Central and iConnect
  • Enter all related transactions into SAGE
  • Monitor daily Amazon shipping and reporting
  • Process monthly consignment sales and inventory adjustments
• Inventory & Data Management
  • Monitor inventory levels, outages, price changes, and out-of-print status
  • Coordinate inventory updates across bookstore, warehouse, and all departments
  • Maintain clean, accurate data in SAGE (e.g., customer and author accounts, billing adjustments)
  • Maintain tickler systems (e.g., RMAs, credit holds, future ship dates)
  • Run reports to identify irregular shipping or order issues
  • Flag stock concerns proactively for Sales and Operations
• Department & Administrative Support
  • Support Sales Manager in daily operations and department workflow
  • Cross-train and serve as backup for other Sales Consultants
  • Process review copy requests and teacher support materials
  • Perform clerical tasks such as invoice processing, filing, and distribution of new titles
  • Cover receptionist duties when required (e.g., operator line, front desk, bookstore sales)

• Attend and prepare for all marketing meetings regarding new titles
• Participate in sales and marketing meetings to build product knowledge
• Maintain strong working knowledge of all imprints and title availability
• Understand pricing structures, promotions, distributor workflows, and vendor requirements
• Provide accurate product information and alternative purchasing suggestions to customers and sales reps
• Support trade store promotions and parish book specials
• Monitor inventory…