Customer Care Coordinator

Join to apply for the Customer Care Coordinator role at Drees Homes

Drees Homes is a family‑owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It’s why we rank as the 19th largest privately‑owned builder in the country and have a track record of long‑tenured employees. We’re proud to be named a 2023‑2025 U.S. Best Managed Company and to have been certified as a Great Place to Work for 2023, 2024, 2025.

Enrich your career at a company that values integrity, excellence, opportunity, stability and success.

Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas across the United States.

• Provide excellent internal and external customer service
• Answer reception and customer service calls and determine the appropriate action
• Provide administrative/clerical support for the Customer Care team
• Prepare and maintain customer records, job files and database tracking logs
• Follow‑up with customers, subcontractors and vendors as necessary
• Prepare and distribute weekly and monthly reports
• Assist the operations team with accounts payable
• Various other administrative/clerical duties

• Exceptional customer service skills
• Proven ability to address tense customer interactions appropriately
• Upbeat and positive “can‑do” attitude
• Strong verbal and written communication skills with great listening skills
• Ability to follow through to a satisfactory conclusion
• Strong computer skills including Word, Excel, and data entry
• Must be organized, detail‑minded and adaptable

• 1‑3 years previous office/administrative experience
• High school degree required;
  Associate’s or Bachelor’s a plus
• Office work experience required
• Previous experience in the homebuilding industry a plus

• Medical, dental and vision coverage
• Life, AD&D and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program

This position is not in a call center environment.

To learn more about Drees Homes visit our website

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other
• Industry: Construction
• Location: Indianapolis, IN
• Salary: $20.70‑$32.45 per hour (approx.)