Member Experience - Coordinator

National Association of Mutual Insurance Companies (NAMIC) has a new opportunity for a Member Experience - Coordinator in our Member Experience Department. This position will coordinate the functions of the Membership, Sponsorship, NAMIC Mutual Insurance Foundation areas and coordinate the implementation of strategic and special projects at the direction of Member Experience senior staff.

• Coordinates membership and sponsorship initiatives and projects for the Member Experience department at the direction of Member Experience senior staff, including internal and external project management, developing reports and Power Points, answering member correspondence, and maintaining and updating department files and documents.
• Maintains membership and sponsorship content and data including NAMIC website, AMS, Salesforce, etc. including inputting data and extracting and interpreting reports.
• Responsible for coordinating, executing, and evaluating department marketing efforts, with cross‑department coordination in developing marketing plans, writing marketing copy, preparing list requests for mailings, managing digital promotions, and moderation of digital communities.
• Coordinates the development and execution of engagement initiatives for the membership and sponsorship teams through member journey mapping and communities.
• Coordinates day‑to‑day operations of NAMIC Mutual Insurance Foundation Scholarship program.
• Builds and maintains positive work relationships with management, staff members, and external contacts.
• Arrives to work on time and maintains a positive attendance record.
• Performs any other duties and projects as assigned.

• At least 4 years of successful membership, sponsorship, or client relations related experience required
• Association experience preferred
• Strong skills in project management and Excel
• College degree preferred
• Ability to successfully pass a criminal background check and must possess an acceptable MVR

NAMIC is proud to have been selected as one of the Best Places to Work! We offer an excellent compensation and benefits package with this full‑time position. Benefits include access to group medical, dental and vision; a matched 401(k) plan; one paid day each year to volunteer with the charity of your choice; generous paid vacation; and more! We have a friendly yet professional work atmosphere where everyone enjoys working hard for the good of our members.

NAMIC is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.