Legal Services Assistant - Public Finance

Overview

The Legal Services Assistant provides direct administrative support to assigned timekeepers and plays a key role in ensuring the smooth day-to-day management of attorney workflows. Legal Services Assistants work in practice-specific support teams and share responsibility for overflow tasks, coverage, and high-quality support across all assigned timekeepers.

The Legal Services Assistant is expected to manage multiple projects and priorities, delegate appropriate tasks to other support teams, and ensure timely follow-up and quality control. This position requires strong communication skills, attention to detail, and the ability to maintain professionalism and discretion while interacting with clients, visitors, staff, and attorneys. Success in this role requires strong organizational and technical skills, a collaborative approach, and a commitment to excellent service.

• Document Skills
  • Prepare, format, revise, proofread, and finalize a variety of legal documents, ensuring proper grammar, punctuation, and adherence to firm and practice group-specific standards.
  • Ensure all documents meet firm branding, formatting, and functionality guidelines.
  • Demonstrate accuracy and attention to detail in all aspects of document preparation and management.
  • Prepare and edit documents in Microsoft Word with advanced formatting such as Styles, Table of Contents, and Table of Authorities.
  • Leverage firm-adopted technology and systems to manage and format legal documents with precision.
  • Learns and troubleshoots document issues efficiently, demonstrating growing technical confidence.
  • Execute complex document markups and formatting instructions accurately and in a timely manner.
  • Create basic to intermediate-level spreadsheets in Excel and print as needed.
  • Create basic to intermediate-level PowerPoint presentations.
• Administrative and Operational Support
  • Adapt to differing substantive and individual attorney styles across various practice areas.
  • Anticipate timekeeper needs and proactively provide administrative and project support.
  • Demonstrate initiative in resolving workflow challenges and contribute to overall team efficiency.
  • Maintain high standards of organization, follow-through, and attention to detail in day-to-day support tasks.
• Client Service and Team Collaboration
  • Maintain a client-first mindset in all interactions, internal and external.
  • Demonstrate strong written and verbal communication skills with emphasis on accuracy, tone, and professionalism.
  • Work collaboratively with peers across practice teams and contribute to a supportive team environment.
  • Begin to guide and support less experienced team members, sharing knowledge and modeling best practices.
• Adaptability and Professional Growth
  • Remain composed and productive under pressure and during periods of high-volume work.
  • Adjust to shifting priorities and timelines with a flexible and solution-focused approach.
  • Embrace and leverage legal technology to improve processes and workflows.
  • Demonstrate motivation to grow technical and soft skills through continuous learning.

The requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• High school diploma required
• At least three (3) years of previous administrative experience in the legal industry required
• Willingness and ability to learn multiple practice areas within the law firm
• Ability to prioritize work and balance multiple projects and deadlines
• Continuous learner who is adaptable and proactive
• Contributes to a working group and provides reliable service to a diverse group of professionals
• Ability to maintain a professional demeanor, exhibit sound judgment, use discretion, and maintain confidentiality
• Ability to exhibit problem-solving skills and demonstrate initiative
• Excellent clerical skills and knowledge of grammar, spelling, and punctuation
• Exceptional client service skills in person, over the phone, and via email
• Exceptional attention to detail and ability to work independently and proactively
• Ability to work with a diverse group of professionals across all offices
• Must be able to perform all essential duties
• A professional, flexible, and positive approach to working with colleagues and clients

Intermediate to proficient skills in Microsoft Word (see “Document Skills” above for specific examples), Adobe, Excel, and PowerPoint. Proficiency in Word editing tools such as Litera, Doc Xtools, NTD, and Check is required. Intermediate knowledge of legal billing software, conflicts and new matter software, document management systems, and expense reimbursement software is also required. Prior experience with workflow software is a plus;

at Ice Miller, we use Big Hand to collaborate across offices within practice group teams. The Firm currently utilizes the following programs:
InTapp, Net Documents, Bill Pro, Elite 3E, and Emburse (formerly Chrome River).

The requirements described below are…