HR Administrative​/General Clerk; CBP; Indianapolis

Overview

VCI is offering Hybrid/remote opportunities for Administrative/General Clerk roles working for the Office of Human Resources Processing Center for U.S. Government Agency Administrative Support Services in Indianapolis, IN.

The duties of this position are developmental in nature and may include (but not limited to):

• Process personnel actions for CBP employees
• Calculate service computation dates and federal benefit dates
• Answer applicant status and employee inquiries via telephone, voice mail, and email
• Prepare/file/store employee selection folders
• Update applicant contact information and inquiries in tracking system
• Answer and respond to applicants and employees from Customer Inquiry line via phone and email
• Track and update electronic calendars
• Prepare correspondence packages
• Provide assistance to Local Property Officer with equipment and asset management
• Scan/upload accurate and legible documents into employee eOPFs
• Adhere to Office of Personnel Management’s Guide to Personnel Record Keeping and other internal guidance
• Ensure timely monthly shipments to OPF scanning/storage facility
• Scan loose new hire documents to internal share drive and into employee eOPFs
• Provide access to and password resets for USDA systems and E-Verify
• Assist with Employee Personal Page (EPP) password resets
• Review, certify, process timecards, and track attendance
• Conduct inventory of office equipment and supplies
• PIV card administrator and issuer

Minimum qualifications and requirements:

• High School diploma or equivalent
• Active Public Trust Clearance, or the ability to obtain and maintain one
• 1 year (prefer 2 years minimum) demonstrating experience in the following: problem-solving techniques and analytical skills; reading, writing, understanding, and communicating in English; ability to perform multiple tasks and work well with others; ability to organize work and establish priorities; proficiency with Microsoft Office Word, Excel, Outlook, and Adobe

Additional duties for Contract personnel assigned to the Employee Services Branch and Processing Branch:

• Manage systems access requests
• Provide access to and password resets for USDA systems and E-Verify
• Complete EPP password resets
• Process multiple personnel awards
• Review Official Personnel Folders to adjust service computation dates
• Assist HR Specialist with special projects and assignments
• Oversee tasks assigned to contract HR assistants
• Train various personnel in USDA systems
• Create responses to applicants and employees from Customer Inquiry line via phone and email

Clerk II Minimum Requirements (see above for common requirements):

• High School diploma or equivalent
• Active Public Trust Clearance, or the ability to obtain and maintain one
• 1 year (prefer 2 years minimum) demonstrating experience in the following: problem-solving techniques and analytical skills; reading, writing, understanding, and communicating in English; ability to perform multiple tasks and work well with others; ability to organize work and establish priorities; proficiency with Microsoft Office Word, Excel, Outlook, and Adobe

Administrative/Clerk III Employee Services & Processing duties include the following:

• Manage systems access requests
• Provide access to and password resets for USDA systems and E-Verify
• Complete EPP password resets
• Process multiple personnel awards
• Process personnel actions for CBP employees
• Review Official Personnel Folders to adjust service computation dates
• Assist HR Specialist with special projects and assignments
• Oversee tasks assigned to contract HR assistants
• Train various personnel in USDA systems
• Create responses to applicants and employees from Customer Inquiry line via phone and email

Clerk III

Minimum Requirements:

• High School diploma or equivalent
• Active Public Trust Clearance, or the ability to obtain and maintain one
• 4 years (prefer 5 years minimum) demonstrating experience in the following: problem-solving techniques and analytical skills; reading, writing, understanding, and communicating in English; ability to perform multiple tasks and work well with others; ability to organize work and establish priorities; proficiency with Microsoft Office Word, Excel, Outlook, and Adobe

Education and experience per DHS Labor Categories: HS and five years of experience.

Minimum requirements:

HS;
Four years of experience.

Location: Indianapolis, IN and Hybrid Telework

Our benefits package includes medical, dental, vision, Long Term Disability, Life Insurance, Short Term Disability, paid time off, paid holidays, flexible spending account, health savings account, health advocates, employee assistance program, tuition assistance program, 401k plan, and a work environment that supports work/life balance.

To apply, submit your resume electronically. This is a full-time position.

Salary Information and contact details are requested within the application; placeholders like Email, Address, City, ST, Phone should not appear in the job description.