Billing Associate - Long Term Care

Indianapolis Tower
Indianapolis, IN 46206, USA

At One America Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

The Billing Associate is responsible for managing long-term care reimbursement and indemnity claims, ensuring accurate and timely benefit payments in compliance with policy provisions, regulations, and procedures. Handles accounting, training, mentoring, and complex billing tasks while delivering exceptional customer service.

Key Responsibilities:

• Calculate and process claim benefit payments within authority limits.
• Review policy values, waiting periods, benefit start dates, and maximum monthly benefits.
• Analyze level of care and transition claims for medical review as needed.
• Communicate proactively and empathetically with claimants, policyholders, agents, attorneys, and internal teams.
• Maintain accuracy, timeliness, and compliance with departmental standards.
• Support process improvements and efficiency initiatives.
• Mentor and assist associates; handle complex billing issues.

Requirements:

• Bachelor’s degree preferred (Business, Insurance, Operations).
  • High School Diploma required, or any combination of education and experience which would provide an equivalent background.
• 2–4 years of claims or insurance experience preferred.
• Knowledge of insurance administration terms and processes a plus.
• Strong customer service skills and proficiency in Microsoft applications.

We are currently seeking Level I & II Representative experience.

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Salary Band: 03B

This selected candidate will be expected to work hybrid in Indianapolis, IN but we may consider remote associates who are not local to Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that One America Financial does not have any offices located in the State of New York and One America Financial associates are not permitted to work remotely in the State of New York.

Disclaimer:
One America Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of One America Financial, visit

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.