Receptionist, Administrative​/Clerical

Client Service Professional/Receptionist

Seasonal position at H&R Block
, focused on delivering outstanding client service and ensuring a positive first impression for all clients. The role involves answering phones, greeting clients, scheduling appointments, and coordinating client interactions with the appropriate tax professional.

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities worldwide. We foster a high‑performing, connected culture where everyone feels like they belong.

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best‑suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met during service, whether in person, over the phone, or virtually.
• Maintain office cleanliness and the organization of resources with team members.
• Perform other duties as assigned to support daily operations.

• High school diploma or equivalent.
• Ability to work a flexible schedule and/or in multiple locations.
• Sales or marketing experience (preferred).

• Experience working in a fast‑paced environment.
• Previous customer‑service experience.
• Ability to multi‑task and manage time efficiently.
• Strong organizational skills.
• Computer proficiency with Microsoft Office.

• Employee Assistance Program with Health Advocate.
• Well‑being program, Better You, to help build healthy habits.
• Neurodiversity and caregiver support.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and Employee Stock Purchase Plan (subject to eligibility).

H&R Block remains committed to building a connected culture where trust, care, and collaboration thrive. Colleagues support each other’s growth and celebrate authenticity every day.

H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Indianapolis, IN