Project Coordinator​/Software Support Specialist

Project Coordinator / Software Support Specialist

We are seeking a Project Coordinator who will manage project coordination and team resource allocation while also providing software application support
. This role is ideal for someone who is highly organized, technically inclined, and enjoys supporting both projects and people. The position bridges project execution, resource planning, and application support
, ensuring smooth delivery and reliable system operations.

• Coordinate and track multiple projects, schedules, milestones, and deliverables
• Maintain project plans, status reports, and documentation
• Support project meetings by preparing agendas, capturing notes, and tracking action items
• Identify risks, issues, and dependencies and escalat as needed
• Ensure projects follow established processes and timelines

• Track and manage team resource allocation across multiple projects
• Monitor capacity, availability, and workload of team members
• Coordinate assignments to ensure balanced workloads and efficient resource use
• Assist with forecasting resource needs and identifying potential conflicts
• Maintain accurate resource and time-tracking data

• Provide tier 1/2 software support for internal and/or customer-facing applications
• Troubleshoot application issues, review logs, and assist with root-cause analysis
• Support users by resolving issues and answering questions in a clear, professional manner
• Escalate complex issues to development or infrastructure teams as needed
• Assist with testing, validation, and documentation of fixes and enhancements

• 2+ years of experience in project coordination, software support, or a related role
• Strong organizational and time-management skills
• Experience managing schedules, resources, and priorities
• Basic technical troubleshooting skills and comfort working with software systems
• Strong Excel or spreadsheet skills (tracking hours, resources, and schedules)
• Experience using ticketing and project management tools (e.g., Jira, Service Now, Asana)

• Experience supporting software or IT projects
• Familiarity with Agile, Scrum, or hybrid project methodologies
• Basic scripting or technical skills (Power Shell, SQL, Python, or similar)
• Experience working with development or technical teams
• Experience with Public Utilities

• Highly organized and detail-oriented
• Strong communication and customer-service skills
• Ability to balance project work and support responsibilities