Engineer-Integrated Ops

About Us

Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

• To act as Engineer - in case of a P1 / P2 incident, ensuring immediate conference bridge initiation, communication (internal/external, written/verbal), troubleshooting is done as per the timelines and highest professional standards.
• Point of contact for consolidating solutions of complex issues for interfacing with Problem expert team and possible entry to KEDB of these issues.
• Document incident studies lessons learnt and share them with the teams.
• To act as a SME for at least one (1) technology, process and tool and deliver knowledge sharing sessions to Service Operations.
• To work on Service Improvement Plan for the Service Desk if there is any being raised by the CSM and customer.
• To be available 24X7 in handling complex major and mission critical site incidents and BCP situation 24/7 365 days (includes public holidays, off hours, weekends) oncall basis if required as per roster.
• To own and prepare summary incident reports on critical/complex/Major incidents suitable for internal and external management review.

Degree or equivalent in Electronics/Computers.

• Service oriented with good customer service skills
• Good interpersonal and communication skills.
• Good time management, and organisational skills
• Ability to carefully plan and co‑ordinate work according to a demanding time schedule.
• Flexibility in terms of working hours
• Willingness to work in shifts. And on call support 24/7
• Ability to lead crisis bridge, bring all required entities in call, share meeting minutes, track actions and own incidents end to end.
• Ability to build relationships with peer and management levels both with clients and the company management.
• Excellent matrix management and Team Player.
• Good understanding of Cisco routing and switching technology.
• Good understanding of SD WAN solutions coupled with fair understanding of cloud services.
• Good understanding of Voice/Telephony technologies – SIP/CUCM/FCC etc.
• Fair understanding of wireless & Nexus platform.
• Multitasking and able to perform under pressure.
• No NI Rating in the last two performance reviews.
• Proactive, self‑motivated, and determined attitude.

• Global Opportunities:
  Work in multi‑national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment:
  Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re‑skilling opportunities.
• Career Growth:
  Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture:
  Health and well‑being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs:
  Employee Referral Program, Change Maker Awards.