Senior Service Desk Engineer

Job Family

User Support (India)

None

None

• Candidate should have worked as Service Desk/helpdesk/desktop support Engineer.
• Candidate should have strong communication skills in English both verbal and written who provides support to Global users by providing technical assistance.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment.
• Should have working knowledge in any ticketing tools. Preferably Service Now.

• Route problems to internal next level IT support staff.
• Should have quick learning and monitoring skills.
• Knowledge in ITIL framework.
• Knowledge in Information Security concepts aligning to ISO 27001 standards.

• Documentation skills. Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
• Willing to work only in Rotational Shifts to be a part of Global Support team supporting users in US and various other locations.

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

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