Operations Manager, Distributed Cloud

Job Description

If you are ready to consistently drive great customer outcomes and accelerate the growth of our business, come join the Oracle Cloud Infrastructure (OCI) organisation. You need to be highly motivated, self‑driven and have a good combination of service management, technical and support skills, whilst being focused on continual improvement within the operation. You like to work in a fast‑paced, global team with various seniority levels to support our objective of enhancing the capabilities and effectiveness of our key functions and projects.

Please note that there may be a requirement for the candidate to travel to Data Centre locations. Approximately 20% per year.

• Highly service‑oriented, customer‑facing, reliable, responsible, self‑motivated, and enthusiastic.
• Excellent communication skills and ability to interact professionally with a diverse group of customers and staff.
• Able to work productively in cross‑functional teams or resourcefully and independently as an individual.
• Demonstrated examples of process improvement execution leading to high customer satisfaction with strong analytical and reporting skills.
• Track record of delivering continual improvement in operations.
• Experienced in overseeing operational Data Centre projects and activities to ensure they are delivered to meet requirements.
• Displays leadership qualities, mentoring skills, and verbal and written communication abilities.
• Uses critical thinking when making decisions in day‑to‑day operations.
• Experience in and ability to communicate at a leadership level.
• Outstanding organizational skills, ability to prioritize effectively, and has experience with technical project management.
• Experienced with Lean Methodologies (Six Sigma for example).
• Multilingual is a plus but not essential.

• Strong background with IT Service Management disciplines (Problem Management, Change Management, Incident Management, Knowledge Management).
• Proven experience in Data Centre Operations/Technical Support/Engineering.
• Knowledge of Data Centre Infrastructure (Power, Cooling, Structured Cabling, Connectivity, etc.).
• Strong knowledge of OCI and Cloud Computing concepts.
• Experienced in supporting large enterprise customers in mission‑critical IT/Data Centre operations environments (Server, Storage, Network and Applications equating to service uptime).
• Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.

• From a Data Centre Site Operations perspective manage a select customer number of customers spanning across EMEA and Global where additional support is needed.
• Manage and collaborate effectively with Oracle’s Cloud Service Providers which include AWS, Microsoft and Google to address operational issues and support site expansion projects and generally the full operations life cycle.
• Provision rack capacity for customers and multi‑cloud deployments to enable revenue.
• Manage customer expectations and work closely with cross‑functional teams to ensure data centre related projects are tracked through to execution. Highlight areas of concern and able to manage up / elevate effectively.
• Collaborate effectively with cross‑functional teams, representing and managing Data Centre Operations to ensure key issues are being addressed through to resolution for a select group of enterprise customers.
• Create/review reporting based on KPIs and share with leadership on performance for key customers.
• Ensure all compliance reporting requirements are successfully met for DRCC/Alloy customers by working closely with the Data Centre Compliance Team.
• Provide swift responses to operational issues and own resolutions where required, working in a matrixed‑style organisation to bring services back online.
• Innovate and implement strategic improvements to drive down costs and reduce risks/downtime for DRCC/Alloy customers.
• Help solve complex issues that arise for the first time in relation to Data Centre Operations and work effectively cross‑functionally to deliver a successful outcome.
• Provide support and direction for New Region Build and expansion…