Analyst, D&T, Enterprise User Exp

Title:

Analyst, D&T, Enterprise User Exp

Requisition

Date:
Jan 12, 2026

Location:

Bengaluru, KA, IN

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life‑saving and life‑enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun.

A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

The Analyst, D&T, Production User Experience serves as a Business Analyst within the Digital & Transformation (D&T) team, supporting design and delivery of in‑house applications integrated with SAP S/4

HANA. This role focuses on improving the manufacturing domain user experience, ensuring that digital solutions are intuitive, data‑driven, and aligned with end‑to‑end production operations. The Analyst collaborates across IT, business, and development teams to translate manufacturing process requirements into functional specifications, maintain high UX standards, and leverage data analysis and emerging AI capabilities to drive process efficiency and intelligent automation.

• Participate in requirements abstraction sessions with business users and understand the day‑in‑life and/or issues faced by users and convert them into digital solutions to digitize the process or solve issues while creating the best experience for the users interacting with the applications.
• Assist to Partner with cross functional digital teams including (but not limited to) functional analysts, developers, designers, infrastructure engineers and testers to design and develop best in class experience solutions for the functional modules assigned.
• Engage with business users to vet digital solutions and help them perform testing and gain approvals for various applications.
• Be accountable for day‑to‑day support and continuous improvement for digital solutions for modules in your purview and meet the established SLAs.
• Act as a Business Analyst bridging business process experts, developers, and UX designers to deliver impactful digital solutions integrated with SAP S/4
  
  HANA.
• Analyze end‑to‑end manufacturing processes (e.g., Plan‑to‑Manufacture, Make‑to‑Stock, Make‑to‑Order, Quality Management, Plant Maintenance) and identify opportunities for optimization through UX and digital enhancements.
• Create and maintain core documentation including Functional Design Specifications (FDS), Test Evidence (TE), process maps, and user journey documentation.
• Interpret complex S/4
  
  HANA data structures and business logic to support functional requirement gathering, integrations, and UX validation.
• Apply data analysis methods and use SQL to extract and interpret system data for validation, defect analysis, and production insights.
• Partner with the UX team to design user interfaces that simplify manufacturing workflows and promote consistent user experiences.
• Support testing and validation phases, ensuring solutions meet both business and user requirements before deployment.
• Collaborate with development teams to align configurations, APIs, and business rules between front‑end UX layers and SAP backend systems.
• Explore emerging technologies such as AI/ML, predictive analytics, and process automation to enhance manufacturing efficiency and user intelligence.
• Work cross‑functionally with production, quality, planning, and logistics stakeholders to ensure holistic coverage of enterprise processes.
• Develop queries,…