Technical Support Specialist

Who We Are

Tricentis is a global leader in AI-augmented continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.

Widely credited for reinventing software testing for Dev Ops, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.

Our Support Specialists provide information, advice and technical support to a variety of clients, both professional and amateur, about problems with software applications. They are highly trained within their specialist areas, and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients. Increase your market value by stepping into the future.

• Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently
• Create technical documentation to serve as a knowledge base for handling support issues
• Ensure inquiries are responded to within established time frames and support service levels are achieved
• Collaborate closely with development and service teams as well as key account management.
• Shape the future of the product by reporting bugs and feature requests
• Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge

• 2 or more years of experience in technical support/Test analyst/QA, or in a customer-facing role
• Bachelor of Science in Computer Science/Engineering or a relevant Degree
• Some experience/knowledge on Tricentis Tosca
• Experience with enterprise software applications
• Knowledge of databases like MSSQL, DB2, Oracle, Postgres and MySQL
• Basic understanding of software testing concepts
• Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
• Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
• Certified on AS1, AS2, and AE1 from Tricentis
• Flexibility to work in shifts
• Flexible in Hybrid Setup

• Experience in SAP products.
• Development skills in C# or Java
• Experience in traditional test automation/management tools (Microfocus QTP/QC/ALM and/or IBM FT and/or Test Complete and/or Selenium, etc.)
• Experience on any leading cloud platform (AWS/Azure/Google Cloud).
• Experience in the planning, development, and maintenance of automation frameworks
• Experience in software testing across the full Software Development Life Cycle (SDLC)

• Demonstrate Self-Awareness:
  Own your strengths and limitations.
• Finish What We Start:
  Do what we say we are going to do.
• Move Fast:
  Create momentum and efficiency.
• Run Towards Change:
  Challenge the status quo.
• Serve Our Customers & Communities:
  Create a positive experience with each interaction.
• Solve Problems Together:
  We win or lose as one team.
• Think Big & Believe:
  Set extraordinary goals and believe you can achieve them.

• Market-conforming salary + success-oriented bonus
• Favorable working atmosphere in a rapidly expanding company
• Personal and professional development
• A variety of career opportunities and a wide range of tasks
• Permanent, full-time employment
• And more!

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.