ServiceNow Senior Developer

Your Role:

Service Now Senior Developer

• Lead the design, development, configuration, and customization of advanced Service Now applications and modules, including ITSM, ITOM, ITAM, HRSD, and custom applications, ensuring scalability and performance.
• Support the Service Now Architect in decision-making, supporting the implementation of complex integrations between Service Now and critical enterprise systems, leveraging various integration methods (e.g., REST, MID Server, Integration Hub).
• Develop and optimize client-side and server-side scripts (e.g., Business Rules, Script Includes, UI Policies, Client Scripts, Workflows, Flow Designer) for robust and efficient solutions.
• Conduct advanced system testing, debugging, and performance tuning to ensure the highest quality and reliability of Service Now solutions.
• Drive all phases of the software development lifecycle (SDLC), from requirements gathering and architectural design to development, testing, deployment, and post-implementation support.
• Provide technical leadership, mentorship, and guidance to the team of Service Now Developers, fostering a culture of continuous learning and excellence.
• Act as a subject matter expert for the Service Now platform, advising on best practices, new features, and strategic platform utilization.
• Contribute to the development of Service Now governance, standards, and architectural guidelines.

• Bachelor's degree in a related field.
• 7+ years of experience in IT Service Management Software Development.
• Proven ability to manage a team of Developers.
• Strong understanding of ITIL principles.
• Demonstrated ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Excellent analytical and problem‑solving skills.
• Comfortable with Shifts.

• Experience implementing AI‑powered support solutions.
• ITIL v4 Foundation certification or higher.

• Travel: 0%
• Location:
  
  India, Bangalore

Don’t meet every single requirement? Studies have shown under recognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status