Senior Air Cargo Operations Officer; Cochin

Position: Senior Air Cargo Operations Officer (Cochin)
Location: Ernākulam

Location:

Thiruvananthapuram (first 2 months)  Cochin (Permanent)

Experience:

4–5 Years in Air Cargo Operations  Type:  Full-Time / Execution-Focused

About

The Role

We are the GSA for Maldivian Cargo, managing air freight operations in Trivandrum (TRV) and Cochin (COK). We are not looking for a 'supervisor' who sits behind a desk and escalates problems. We need a  Hands-on Operations Lead —a doer who owns the shipment lifecycle and ensures everything moves from the warehouse to the aircraft without drama.

This is a  purely operational role . Our Sales HQ handles the bookings; your mission is to ensure every kilo of accepted cargo is cleared, documented, and executed with 100% precision.

The Onboarding Journey

Month 1–2 (Training):
Based at our Trivandrum Head Office. You will work directly with the Business Head and Directors to master our SOPs, internal systems, and AI-driven reporting style.
Month 3 onwards (Execution):
Relocate to Cochin to run ground operations at COK while coordinating TRV remotely (with on-site visits as needed).

Key Responsibilities

End-to-End Ground Operations
Seamless Execution:
Bridge the gap between sales and operations. Ensure all booked cargo is accepted, screened, and uplifted on time.
Terminal Mastery:
Manage GHA/terminal handovers with physical tallies and ironclad documentation. No 'verbal confirmations.'
Disruption Ownership:
Resolve offloads, delays, or damages. You don't just report a problem—you chase the terminal and transporters until the loop is closed.
Documentation & Compliance
Expert Coordination:
Work closely with our Cochin Customs and Documentation Manager to ensure 100% compliance with airline and terminal requirements.
Error Prevention:
Proactively fix paperwork issues with forwarders/CHAs before they reach the terminal to prevent rejections.
Digital & AI Integration (Mandatory)
System Integrity:
Maintain real-time accuracy in Cargo Management Software and CRM (status updates, flight logs, exception tracking).
AI Productivity:
Leverage AI tools (Gemini/ChatGPT/Copilot) to draft sharp operational updates, standardize SOPs, and summarize incident reports for leadership.

What We Are Looking For

Experience:

4–5 years in Air Cargo Ops (Airline, GSA, GHA, or Freight Forwarder). Deep knowledge of Kerala's airport ecosystems (COK/TRV) is essential.
Ownership Mindset:
You don't 'forward emails'—you solve problems. You are the person who ensures that if a task is set for 5 PM, it is done by 5 PM.
Tech-Forward:
You are comfortable with cargo software and eager to use AI to eliminate manual drudgery.
Reliability:
You are calm under pressure and high on integrity. You don't hide behind 'escalations.'

Why Join Us

Premium Accommodation:
Upon moving to Cochin, we provide company housing in close proximity to CIAL and our office, ensuring a stress-free commute.
Outcome-Based Culture:
We care about results, not 'chair time.' If the stations are running flawlessly, you enjoy the flexibility that comes with trust.
Direct Impact:
Work directly with the Business Head and Directors. This is a stable, long-term role for someone who takes pride in being an operational expert.
Compensation:
Competitive salary + performance-linked incentives.

Skills:

freight,airline,terminal operations,documentation