Business Development Operations Specialist- Gym and Wellness

Location: Panjim

Company description:  Jolt is a premium fitness, sports and wellness destination built around community, results, and long term health. More than just a gym, jolt creates a holistic environment where training, recovery, and lifestyle come together. Our first location brings pickleball, padel, a state of the art gym, studio and recovery facilities all under one roof so you can train smarter, recover better and live stronger.

Role description:  We are looking for a hands-on  Operations & Business Development specialist  to contribute to day-to-day functioning of our gym, courts while also driving memberships, partnerships, and on-ground growth. This role ensures seamless operations, exceptional member experiences, and consistent revenue momentum through strong execution and community engagement. The ideal candidate is operationally sharp, people-focused and commercially minded someone who can manage the floor while also growing the business.  

Prior experience in fitness-led environment and/or hospitality, with a strong understanding of on-ground operations, service excellence and community-driven businesses is required.

Key responsibilities:

Facility & Operations
Oversee day-to-day operations across gym, courts, studios, and recovery spaces
Ensure high standards of cleanliness, safety, equipment upkeep, and member flow
Membership, Sales & Business Development
Drive memberships, renewals, and upsell opportunities
Build and manage corporate tie-ups, local partnerships, and referral channels
Community Building & Engagement
Actively build and nurture the Jolt community through on-ground presence and relationships
Foster a welcoming, inclusive culture across fitness, sports, and social touchpoints
Lead community-led initiatives such as leagues, group workouts, tournaments, workshops, and social events
Strengthen member loyalty through consistent engagement and feedback loops
Member & Guest Experience
Deliver a premium, high-touch experience for members and guests
Handle feedback, resolve issues proactively, and build long-term relationships
Staffing & Supervision
Manage staff scheduling, on-floor supervision, and service standards
Coach teams to embody Jolt's community-first and service-led ethos
Finance & Inventory
Track daily revenues, expenses, and inventory
Support vendor coordination, cost controls, and basic reporting
Marketing, Events & Activations
Execute on-ground events, activations, and brand-led experiences
Collaborate on local marketing initiatives that strengthen community and visibility
Compliance & Safety
Ensure adherence to safety protocols, compliance standards, and emergency readiness

Qualifications:

Bachelor's degree in business, hospitality, sports management, or a related field
3–6 years of experience in operations, preferably in fitness, wellness, hospitality, or sports facilities
Strong leadership, multitasking, and problem-solving skills
Excellent communication and people / stakeholder management abilities
Commercial mindset with comfort around sales and partnerships
Passion for fitness, wellness, sports, and an active lifestyle
First-aid and cpr certification