Trust & Safety Associate

Position: Trust & Safety New Associate
Location: Prakāshamnagar

Review, classify and/or remove content according to client guidelines, using specific tools and channels.
Understand and remain updated on changing client policies and guidelines.
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
Serve as an advocate for the user community.
Participate in process improvement initiatives that improve quality and efficiency of work.
Participate in continuous training programs and workgroup discussions for optimal development in the role.
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
Strong coping, emotional resilience, and stress-management skills.
Excellent comprehension, communication, and skills.
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
Strong attention to detail.
Comfort synthesizing and analyzing information from multiple streams.
Strong critical thinking and decision-making skills.
Deep familiarity and passion for the internet, internet platforms, and internet culture.
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
Ability to work well individually and as part of a team.
Ability to work differing rotations/shifts and non-standard work hours.
Flexibility in meeting changing business needs in a fast-paced environment.
Commitment to quality, efficiency, and effectiveness.
Previous business process outsourcing, customer service, or content moderation experience is a plus.
Shift timings/requirements to work weekends and holidays

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
Please note that this role may require you to work in rotational shifts