Department Manager - Kerala

Location: Ernākulam

Company Overview

Reliance Retail is India's largest and most rapidly growing retailer with a diversified omni-channel presence. Leveraging integrated store concepts, advanced digital platforms, and a strong supply chain, Reliance Retail provides unmatched value and an exceptional shopping experience to millions of consumers across the country.

Job Overview

We are seeking a dynamic and experienced Department Manager to join Reliance Retail in Kerala. As a mid-level manager, you will be responsible for driving operational excellence and leading a team across key Kerala locations:
Cochin, Thiruvananthapuram, Palghat, Thrissur, Kottayam, and Kozhikode. This is a full-time position requiring 4 to 6 years of relevant work experience in retail operations.

Qualifications And Skills

Extensive retail operations experience is a must, with a proven track record of achieving department or store targets. (Mandatory skill)
Demonstrated ability in team leadership, providing clear direction, motivation, and development for a diverse retail team.
Proficiency in sales forecasting, with the ability to analyze trends and adapt strategies to maximize departmental performance.
Solid experience in vendor management including negotiation, selection, and ensuring supplier compliance and product quality.
Strong background in loss prevention, implementing controls and processes to minimize shrinkage and protect company assets.
Expertise in customer relationship management, ensuring consistent and high-quality customer service that drives loyalty.
Keen analytical and problem-solving skills, able to assess department needs, troubleshoot issues, and implement improvements.
Excellent communication and interpersonal skills to effectively interact with staff, management, and customers in a fast-paced environment.

Roles And Responsibilities

Supervise daily department operations to ensure exceptional product displays, inventory availability, and compliance with company standards.
Lead, motivate, and develop a high-performing department team, conducting regular training and performance assessments.
Monitor sales performance, develop sales strategies, and implement initiatives to achieve and exceed departmental targets.
Engage in active vendor management, from sourcing quality products to negotiating contracts and maintaining strong supplier partnerships.
Implement and monitor loss prevention policies, conducting regular audits and trainings to ensure minimal shrinkage.
Foster strong relationships with customers, promptly resolving inquiries, feedback, and complaints to maximize satisfaction.
Collaborate with store management to coordinate promotional activities, optimize store layout, and ensure effective merchandising.
Oversee inventory control, including ordering, stock rotation, and cycle counts to maintain accurate records and reduce wastage.