Store Manager-Trends

Location: Raigarh

Company Overview

Reliance Retail is India's largest and fastest-growing retailer, recognized for its diversified omni-channel presence, superior quality products, and unmatched customer experience. With a network of 15,000+ stores and innovative digital platforms, we serve over 193 million loyal consumers across the nation.

Job Overview

The Store Manager Trends role at Reliance Retail is a senior-level, full-time position based in Raigarh and Korba. The position is ideal for individuals with up to 10 years of work experience who aspire to lead and motivate a dynamic retail team while driving store performance, excellence in customer service, and operational success within one of Indias leading retail environments.

Qualifications And Skills

Retail Operations experience (Mandatory skill):
Demonstrated expertise in all aspects of store operations, including inventory, compliance, and process excellence within a retail environment.
Sales Management (Mandatory skill):
Proven ability to set sales targets, monitor achievement, and design strategies to maximize store revenue and profitability.
Inventory Management (Mandatory skill):
Advanced proficiency in maintaining accurate stock levels, managing replenishments, and reducing shrinkage for optimal inventory health.
Team Leadership:
Strong ability to recruit, develop, mentor, and motivate diverse store teams to achieve business objectives and maintain high levels of staff engagement.
Customer Relationship Management:
Skilled at building and maintaining lasting customer relationships while ensuring customer satisfaction and loyalty programs are effectively executed.
Visual Merchandising:
Proficient in implementing creative and attractive merchandising standards to enhance the store environment and boost customer appeal.
Data Analysis and Reporting:
Capable of using sales data, performance metrics, and retail analytics for informed decision-making and continuous improvement.
Problem Solving and Decision Making:
Excellent judgement to handle operational challenges, resolve conflicts, and take timely business decisions to drive store success.

Roles And Responsibilities

Oversee the entire store operations, ensuring high standards across sales, service, merchandising, and store upkeep for optimal customer experience.
Drive the achievement of sales targets, manage store budgets, monitor KPIs, and proactively implement plans for revenue growth and cost efficiency.
Coordinate all aspects of inventory management including receipts, storage, stock rotation, audits, and loss prevention measures.
Lead, coach, and develop the store team by setting objectives, monitoring performance, and fostering an atmosphere of continuous learning and motivation.
Ensure effective implementation of customer service protocols and handle escalations, feedback, and loyalty program initiatives to build enduring customer relationships.
Maintain compliance with all corporate policies, statutory regulations, and adherence to operational and visual standards of Reliance Retail.
Collaborate with visual merchandising teams to actively implement internal and promotional displays, keeping the store attractive and in tune with current trends.
Analyse store performance reports, competitor activity, and market conditions to identify growth opportunities and make data-driven business decisions.