Order Handler

Location: Dombivali

Position:
Order Handler (One-Year Contract)

Location:

Mumbai, India

Experience:

2–5 years

Work Complexity & Impact

This role involves working independently to manage day-to-day sales coordination activities and respond to internal and customer inquiries. It requires initiative, problem-solving skills, and the ability to analyze and improve current processes. The position also includes guiding and influencing others within your area of expertise.

Geographical Scope:  Local/National

Key Responsibilities

Receive orders from Valmet sales offices and accurately input them into the organization's ordering system.
Validate customer order data and approve for manufacturing processes and related actions.
Coordinate technical documents from the factory and provide Order Acknowledgements, Proforma Invoices, and Advance Payment notes to sales/customers.
Respond promptly to internal and customer inquiries regarding orders, returns, and quality issues; escalate when necessary. Follow Free/Warranty supply guidelines and take appropriate actions.
Maintain accurate data records and all relevant communication with Sales, Customers, and Operations teams.
Track supply chain status, ensure On-Time Delivery (OTD), and provide advance information on reschedules with revised Order Acknowledgements.
Establish effective communication methods to keep Sales/Customers updated on order/project status.
Prioritize urgent/shutdown cases and manage escalation processes.
Handle revision/change order processes, prepare proposals for cost and delivery impact, and obtain necessary approvals for amendments or cancellations.
Organize Factory Acceptance Tests (FAT), customer site visits, and delivery expedites, ensuring customer satisfaction throughout the process.

Ideal Candidate

Strong coordination and communication skills
Ability to work independently and manage multiple priorities
Familiarity with order handling and supply chain processes