Sr Captain

Location: Prakāshamnagar

The Senior Captain will be responsible for delivering exceptional guest service in a hotel or restaurant setting. The role involves greeting and assisting guests, taking orders, serving food and beverages, and ensuring compliance with hotel standards and SOPs.

Key Responsibilities:

Guest Reception:  Greet and welcome guests warmly upon arrival and thank them with a fond farewell, conveying anticipation for their next visit.
Reservations & Seating:  Assist guests with table reservations and seating arrangements.
Service Delivery:  Ensure guests are served within specified time frames and apply proper service techniques consistently.
Menu Knowledge:  Have thorough knowledge of menu items, presentation standards, and be able to answer guest queries or assist with menu selections.
Anticipate Guest Needs:  Proactively anticipate and respond to unexpected guest needs promptly and tactfully.
Food & Beverage Service:  Serve food courses and beverages to guests according to hotel standards.
Table Setup:  Set tables according to type of event and service standards.
Order Management:  Record transactions and orders accurately using Point of Sale (POS) systems.
Communication:  Speak clearly and professionally with guests and staff, including handling phone calls with proper telephone etiquette.
Compliance & Standards:  Ensure hotel brand standards and standard operating procedures (SOPs) are consistently followed.