Team Manager - Business Operations

Location: Panjim

Hiring:  Team Manager – Business Operations

Location:

Panjim / Panaji (Onsite)

Experience:

3+ Years
Salary:  Up to 6.80 LPA
Industry:  Travel Tech

Role Overview
We are looking for an experienced  Team Manager – Business Operations  to lead operations teams in a  travel-tech / BPO environment . The role involves managing people, processes, and client relationships while ensuring high-quality service delivery.

About the Company
A  global travel-tech innovator  with  25+ years of experience  and  500+ professionals , supporting  10,000+ travel experts worldwide . The company is known for its customer-first technology platform and premium business support services, helping travel brands grow faster and smarter.

Key Responsibilities
Lead, manage, and guide an operations team
Oversee day-to-day operations and ensure timely delivery
Track team performance and ensure quality compliance
Set KPIs, identify process gaps, and improve efficiency
Handle client communication and manage expectations
Resolve conflicts and maintain a positive work environment
Support project transitions and process improvements
Coach and mentor team members for growth and development

Required Skills & Experience
3+ years' experience leading an operations team (BPO / KPO / ITES)
Excellent written & verbal communication skills (English)
Strong client-handling and stakeholder management skills
Experience in project transition and process improvement
Proven coaching, feedback, and people management skills
Knowledge of contracts and global destinations is a plus

Interested candidates can share their profiles via DM.
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