Vice President Operations

Location: Prakāshamnagar

About EB1A Experts

EB1A Experts is a leading immigration services company specializing in evidence strategy and narrative development for extraordinary ability petitions, including EB-1A, EB-2 NIW, and O-1A. With 250+ employees across offices in the U.S. and India, we support clients through structured, subscription-based programs designed to showcase their exceptional achievements and qualifications

Position Overview
We are seeking an experienced Vice President of Operations to lead our India office and serve as the on-ground executive presence for our rapidly growing organization. This strategic leadership role will bridge the gap between our US-based executive team and India-based operations, driving operational excellence, revenue growth, and organizational efficiency across all departments.
Reporting directly to the CEO in the US, you will be responsible for managing day-to-day operations, collaborating with department heads, and positioning the company for its next phase of growth.

Key Responsibilities
Operational Leadership
Oversee and optimize operations across Sales, Marketing, Customer Success, and Operations departments
Work closely with department heads to modernize processes, improve efficiency, and increase throughput
Establish and monitor key performance indicators (KPIs) across all functional areas
Identify operational bottlenecks and implement solutions to streamline workflows
Drive continuous improvement initiatives to enhance service delivery and client outcomes
Revenue & Growth Managemen t
Collaborate with Sales and Marketing heads to develop and execute revenue growth strategies
Analyze performance metrics and market trends to identify new revenue opportunities
Support the development and launch of new products and service offerings
Ensure alignment between operational capacity and revenue targets
Customer Experience Excellence
Partner with the Customer Success head to enhance client engagement and retention
Address client disengagement issues and implement proactive intervention strategies
Ensure consistent, high-quality service delivery throughout the client journey
Develop solutions to reduce client withdrawals and program pauses
People & Team Management
Provide leadership, mentorship, and guidance to 250+ employees across all departments
Foster a high-performance culture focused on accountability, collaboration, and excellence
Support department heads in talent development, performance management, and succession planning
Navigate time zone challenges to maintain effective communication with US-based executives
Strategic Initiatives
Contribute to company-wide strategic planning and goal-setting
Identify and evaluate opportunities for business expansion and operational scaling
Lead cross-functional projects that drive organizational improvement
Serve as the primary point of contact for India office matters

Required Qualifications
Experience
12+ years of progressive leadership experience in operations and customer service
Minimum 5 years in a VP-level role managing large teams (200+ employees)
Proven track record of scaling operations in a high-growth environment
Experience managing multi-departmental functions (Sales, Marketing, Operations, Customer Success)
Background in services, consulting, professional services, or related industries preferred

Skills & Competencies
Operational Excellence :
Deep expertise in process optimization, workflow design, and efficiency improvement
Strategic Thinking :
Ability to translate business strategy into operational execution
Revenue Focus :
Strong business acumen with demonstrated ability to drive revenue growth
People Leadership :
Exceptional team management and leadership development capabilities
Customer-Centric :
Commitment to delivering outstanding customer experiences
Cross-Cultural Communication :
Experience working effectively across time zones with US-based leadership
Problem-Solving :
Analytical mindset with ability to diagnose issues and implement practical solutions
Change Management :
Proven ability to lead organizational transformation and process modernization

Education
Bachelor's degree required; MBA or advanced degree preferred
Certifications in operations management, Six Sigma, or related areas are a plus

What Success Looks Like
In your first 6-12 months, you will:
Establish strong working relationships with all department heads and the US executive team
Conduct comprehensive assessment of current operations and identify priority improvement areas
Implement at least 3-5 major process improvements that measurably increase efficiency
Develop and execute a plan to improve client retention and reduce withdrawal rates
Create a roadmap for new revenue opportunities and product development
Build a high-performing leadership team culture across departments

Why Join EB1A Experts
Impact :
Shape the future of a fast-growing company at a pivotal stage of development
Autonomy :
Significant authority to make decisions and drive change in the India office
Growth :
Opportunity to scale operations and…