Warehouse Manager

Location: Prakāshamnagar

Program Manager – Managed Services (Global E-commerce Leader)

Location:

Hyderabad

Experience:

10–15 years

Employment Type:

Full-time
Compensation:  14 - 15 Lacs (Annual)

About the Role
We are hiring a seasoned  Program Manager – Managed Services  to lead a large, SLA-driven enterprise engagement for a  global Fortune 500 e-commerce and technology leader  operating at massive scale across India.

This role represents Trigent as an  MSP Partner , with complete ownership of  fulfillment, daily operations, SLA governance, and stakeholder management  across multiple locations. The role is  execution-led ,  operations-heavy , and critical to establishing Trigent as a trusted long-term partner.

Key Responsibilities
1. MSP Program Ownership
Act as the single-threaded owner for a large enterprise managed services program
Represent Trigent as the MSP Partner with complete accountability for delivery and outcomes
Establish governance cadence, operating rhythm, and reporting structures

2. Fulfillment & Workforce Management
Own end-to-end fulfillment across non-skilled, semi-skilled, and skilled operational roles
Ensure 24-hour replacement SLAs for attrition or unplanned exits
Manage site supervisors, in-charges, and floater workforce deployment
Drive compliance related to attendance, uniforms, access badges, and site readiness

3. SLA, KPI & Performance Governance
Own and track all SLA and KPI commitments including availability, TAT, accuracy, and compliance
Lead Monthly Business Reviews (MBRs), Quarterly Reviews, and performance discussions
Prepare and execute rectification / corrective action plans when required

4. Daily Operations & BAU Control
Review daily MIS and operational dashboards across locations
Monitor day-to-day execution across IT logistics, warehouse operations, asset movement, and support services
Proactively identify risks and prevent SLA breaches or service disruptions
Ensure strict adherence to SOPs, audits, and documentation standards

5. Stakeholder & Escalation Management
Act as the primary interface between the enterprise client and Trigent leadership
Handle escalations with data-backed analysis and solution-oriented approaches
Translate client expectations into clear execution plans for internal teams

6. Multi-Location Oversight
Hyderabad-based ownership with pan-India delivery oversight
Coordinate remotely with teams across multiple cities and conduct periodic site visits
Support ramp-ups, transitions, and scope expansions as required

Required Experience & Skills (Non-Negotiable)
10–15 years of overall experience with  6–8+ years in MSP / managed services / enterprise operations
Prior ownership of  SLA-based, multi-site delivery programs
Strong experience managing  blue-collar / grey-collar / operational workforce
Hands-on exposure to:
SLA scorecards and KPI governance
MBRs / QBRs and audits
Rectification and corrective action planning
Strong operational mindset with the ability to lead from the front
Excellent stakeholder communication and escalation handling skills
Strong MIS, Excel, and reporting discipline

Profiles That Fit Best
Program Managers / Operations Managers from MSPs or managed services organizations
Leaders who have handled  large headcount, multi-location, compliance-driven programs
Candidates comfortable in  high-pressure, zero-surprise enterprise environments

Profiles Not Suitable
Pure sales or business development roles
Relationship-only account managers without delivery ownership
White-collar IT staffing–only experience
Candidates without SLA or operations governance exposure

Why This Role
Opportunity to lead a  high-visibility enterprise program
Direct ownership and decision-making authority
Chance to build and scale a  strategic MSP partnership
Work in a highly mature, process-driven environment